Siebel Order Management Guide Addendum for Communications > Employee Asset-Based Ordering > Defining Component-Level Commitments >

About Penalty Component Charges for Commitments


This topic shows the interactions of Commitment flag settings and Apply Component Charge flag settings when promotion components are disconnected.

When the Commitment check box is selected, it indicates that disconnecting the component also disconnects the promotion. When the Apply Component Charge check box is selected, it adds the penalty for this component when the promotion is disconnected.

The following tables illustrate the effects of the various combinations of settings for these check boxes for a promotion with components. Table 9 shows the promotion, its components, the Commitment flag and Apply Component Charge flag settings for each component, and the penalty disconnect charges for the promotion and each component.

Table 9. Flag Settings and Penalties
Promotion and Components
Commitment
Apply Component Charge
Penalty
  1.  

Dual Play Promotion

Yes

Not applicable.

160.00

  1.  

High-Speed Internet Service Bundle

Yes

Yes

 80.00

  1.  

High-Speed Internet Modem

Yes

No

 40.00

  1.  

IPTV Set-Top Box

No

Yes

 20.00

  1.  

IPTV Service

No

No

 10.00

Table 10 shows the itemized penalty amounts and the total penalty amount for disconnecting each component, resulting from the Commitment flag and Apply Component Charge flag settings for those components. The columns numbered 1 through 5 represent the penalties from Table 9.

Table 10. Disconnect Penalty Charges
Penalty Amounts
Disconnect Component
1
 
2
 
3
 
4
 
5
 
TOTALS
 

High-Speed Internet Service Bundle

160.00

80.00

0.00

20.00

 0.00

260.00

High-Speed Internet Modem

160.00

80.00

0.00

20.00

 0.00

260.00

IPTV Set-Top Box

  0.00

 0.00

0.00

20.00

 0.00

 20.00

IPTV Service

  0.00

 0.00

0.00

 0.00

10.00

 10.00

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