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Process of Setting Up New Service Providers

To set up a new service provider, you generally perform the following tasks:

1. Adding New Service Providers to Siebel Public Sector. Add the service provider as a partner. This task is similar but not identical to adding new partners in Siebel PRM.
2. Adding Users of Siebel Public Sector Provider Portal (Service Provider). The agency generally adds just one service provider employee as a user of Siebel Public Sector Provider Portal. That employee has the position of delegated administrator and can define positions and add other users at the service provider company.
3. Adding the service provider profile. The service provider profile includes information such as the special expertise that the service provider has. It can be added either by the agency or by the service provider:
   • Managing Service Provider Profiles
   • Managing Service Provider Profiles (Service Provider)
4. Licensing the service provider to provide specific services. The licensing is done outside of Siebel Public Sector, and it can use the same methods that the agency has used traditionally to license service providers. The services must be one or more of the services you defined as a product. For more information, see Creating Products for Public Sector Service Providers.
5. Specifying Price Lists for Service Providers. Negotiate an agreement with the service provider to provide these services at specific prices. After you have negotiated pricing, create a new price list for the service provider if necessary, or associate the service provider with an existing price list.
6. Adding Agreements with Service Providers. Add information about the agreement you have negotiated into Siebel Public Sector.
7. Adding the Initial Inventory for Service Providers. Add the inventory showing how many of the services are available at the provider.