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Shopping Cart Transfer Workflows

The workflow processes described in this topic are associated with shopping cart transfers.

These processes are used for the following functions:

• Outbound transfer
• Inbound transfer

They transfer as much data as is needed for the receiving system to be able to process the shopping cart. This includes sending information on the account and contact that serve as customers to the shopping cart, as well as the quote, any of the extended attributes of products in the shopping cart, and information about the source and destination organizations.

Workflows for Outbound Shopping Cart Transfer

Outbound shopping cart transfer uses the following workflows:

• Transfer Cart Outbound Initial Workflow. This workflow manages the general process flow, from the selection of the destination organization to the acknowledgment processing.
• Transfer Cart Outbound Request Process Workflow. This workflow controls the creation of the shopping cart data structure. Most of the work is done in the subprocesses; everything is pieced together here.
• Transfer Cart Outbound Create Header Process Workflow. This workflow gathers and sets data needed for the message header and creates the message header.
• Transfer Cart Outbound Create and Append Process Workflow. This workflow is used in many places as a utility workflow that creates the child hierarchy and appends the child instance to the parent object.
• Transfer Cart Outbound Receive Acknowledgment Process Workflow. This workflow handles the response generated by the external system.

Many of these workflows have steps with names similar to Rename Child Object and Remove Message Layer. These steps deal with formatting the data structures correctly as they are passed up from subprocesses, and they are not associated with any business logic.

Workflows for Inbound Shopping Cart Transfer

Inbound shopping cart transfer uses the following workflows:

• Transfer Cart Inbound Receive Process Workflow. This workflow handles the initial processing of the data.
• Transfer Cart Inbound Create Cart Process Workflow. This workflow handles the task of coordinating calls to the other subprocesses. If an error occurs with either the customer contact or an account, it uses user-configurable business logic to determine what happens next.
• PRM ANI Inbound Create Account Process Workflow. This workflow inserts an account record if the data is present and viable. It returns an error if the data is not viable and skips the insert steps if the data is not present, assuming that the customer has only contact information and no account.
• Transfer Cart Inbound Create Contact Process Workflow. This workflow creates the customer contact information if the data is present and viable. It returns an error if the data is not viable and assumes the contact is anonymous if the data is not present.
• Transfer Cart Inbound Create Quote Process Workflow. This workflow creates the quote (persistent shopping cart) after checking the data for integrity.
• PRM ANI Inbound Addressing Change Process Workflow. This workflow swaps the source organization and destination channel partner information.

Error handling is used to catch problems and report them to the external (requesting) system. Generally, if an error is found, the process stops and passes the error messages up to the calling process. The calling process then passes the error back to its calling process. When it reaches the top process, it returns an error saying that the transfer was unsuccessful.