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Siebel Public Sector Guide > Managing All Cases > Process of Managing Case TimeThis process consists of tasks that users typically perform when managing case time. Your agency might follow a different process according to its business requirements. Frequently, you track case time for legal reasons. To manage case time, users perform the following tasks:
NOTE: Before users can assign time to cases, the administrator must make sure that the necessary day and week periods of time are set up in the Periods view of the Administration - Data screen. For more information, see Siebel Applications Administration Guide. This process is a step in Roadmap for Managing Cases. |
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