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Siebel Public Sector Guide > Managing All Cases > Process of Managing Case Time > Running Time Reports for CasesTo review the user time that is allocated to cases, you can run preconfigured reports that show detailed and summarized information about this time. You run these time reports in the Bulk Case Time Entry view of the Time Reporting screen. In this view, you can see the following time records:
The time reports that you run from this view include only information about the time records that you can see in this view and the time records that include your user ID in the Staff field. If necessary, administrators can configure the header information in report templates, such as the address and logo of the organization, as well as the appropriate data to include in the report body. To configure report templates, you must use Oracle Business Intelligence Publisher Add-in for Microsoft Word. For more information about configuring report templates, see Business Intelligence User Guide, which is available from the application menu in the add-in application. (Select Start, Programs, Oracle BI Publisher Desktop, and then BI Publisher User Guide.) Administrators can use the PUB Case Time Item integration object to create new time reports for cases. For information about creating and configuring new reports and about running reports, see Siebel Reports Guide. This task is a step in Process of Managing Case Time. To run a time report for cases
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