Accept Work Item

AcceptWorkItem

Accept inbound work item

Get Agent Extension

GetAgentExtension

Retrieve agent's active extension number

Get All Work Item ID

GetAllWorkItemID

Retrieve all work item IDs

Get Inbound Work Item Attributes

GetInboundWorkItemAttr

Retrieve inbound work item attribute

Get Inbound Work Item Info

GetInboundWorkItemInfo

Retrieve complete information of inbound work item

Get Top Active Work Item ID

GetTopActiveWorkItemID

Retrieve the ID of most recent active work item

Get Top Idle Work Item ID

GetTopIdleWorkItemID

Retrieve the ID of most recent idle work item

Get Work Item Attributes

GetWorkItemAttr

Retrieve work item attributes

Get Work Item Info

GetWorkItemInfo

Retrieve complete information of a work item

Get Work Item Track Info

GetWorkItemTrackInfo

Retrieve the tracking info of work item

Invoke Command

InvokeCommand

Invoke device command

For more information, see related methods in Siebel Adaptive Communications API Reference.

Invoke Extended Command

InvokeCommandEx

Invoke predefined device command

For more information, see related methods in Siebel Adaptive Communications API Reference.

Notify Event Handling Finished

NotifyEventHandlingFinished

Notify driver that event handling is over

Release Work Item

ReleaseWorkItem

Release work item

Release Work Item by Activity ID

ReleaseWorkItemEx

Release work item by activity record ID

Resume Work Item

ResumeWorkItem

Resume work item

Set Work Item Attributes

SetWorkItemAttr

Set work item attributes

Suspend Work Item

SuspendWorkItem

Suspend work item

Work Item Released

WorkItemReleased

Notification of work item released

Work Item Resumed

WorkItemResumed

Notification of work item resumed

Work Item Started

WorkItemStarted

Notification of work item started

Work Item Suspended

WorkItemSuspended

Notification of work item suspended