Siebel IP 2014: What's New in This Release

What's New in This Release

Siebel CTI Administration Guide describes how to configure Siebel CTI (computer telephony integration) for Siebel Business Applications.

NOTE: Siebel Innovation Pack 2014 is a continuation of the Siebel 8.1/8.2 release.

What's New in Siebel CTI Administration Guide, Siebel Innovation Pack 2014

Table 1 lists the changes in this revision of the documentation to support this release of the software.

Table 1. What's New in Siebel CTI Administration Guide, Siebel Innovation Pack 2014
Topic	Description
About the Communications Panel and Communications Toolbar Display Enabling the Communications Panel for Applications and Agents Integrating with the Customer Dashboard Displaying the Communications Panel and the Communications Toolbar	New or changed topics. For the current release, with Siebel Open UI, the communications toolbar appears within a new communications panel, which also includes the customer dashboard and the chat panel.
"Generating Contact Center Telephony Analytics Reports" Views for Reviewing Run-time Status Data	Removed topic, modified topic. The Contact Center Telephony Analytics view no longer applies.

What's New in Siebel CTI Administration Guide, Version 8.1/8.1

Table 2 lists the changes in this revision of the documentation to support this release of the software. The new features described in Table 2 are available in Siebel CRM version 8.1.1.11, Siebel CRM version 8.2.2.4, and later.

Table 2. What's New in Siebel CTI Administration Guide, Version 8.1/8.2
Topic	Description
Parameters for Communications Configurations	Modified topic: Removed the description of the parameter Accessibility. This parameter no longer applies. Accessibility for the communications toolbar is always enabled for deployments using Siebel Open UI. Added a description of the new parameter RetryBeforeStopPush. Added a description of the new parameter StopPushString.

Additional Information

User interface references in this guide assume that you are using Siebel Open UI.

NOTE: The procedures in this guide assume that you do not use left-hand navigation. However, you can set up left-hand navigation. For more information about left-hand navigation and about implementing it, see Siebel Fundamentals for Siebel Open UI.

Siebel CTI Administration Guide		Copyright © 2014, Oracle and/or its affiliates. All rights reserved. Legal Notices.