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Troubleshooting Territory Alignments

This topic provides guidelines for resolving territory alignment problems.

To resolve the problem, look for it in the list of Symptoms or Error messages in Table 9.

Table 9. Resolving Territory Alignment Problems
Symptom or Error Message
Diagnostic Steps or Cause
Solution

Another alignment for hierarchy "H3" is running or activated. Please try again later. (SBL-SVC-00300)

This error probably occurs because someone ran an alignment previously and it failed.

See Resolving the Error: Another Alignment Is Running or Activated.

No records exist for Request Id XXX.(SBL-ASG-50404)

This error probably occurs because dates in other fields are later than the activation date of the alignment.

See Resolving the Error: No Records Exist
      
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