SBL-IAI-00427

%1 Checking if privilege is allowed for %2 operation

Checking if a system has the privilege to perform the operation.

An informational message. No action is required.

SBL-IAI-00428

%1 Checking if security is enforced

Checking if security is enabled in Oracle Customer Hub (UCM).

An informational message. No action is required.

SBL-IAI-00429

%1 Checking system registration for system %2

Checking if a system is registered in Oracle Customer Hub (UCM).

An informational message. No action is required.

SBL-IAI-00430

%1 Generating Unique Id for %2

Oracle Customer Hub (UCM) is generating a new, unique ID for this message.

An informational message. No action is required.

SBL-IAI-00431

%1 Inserting reference record for %2 with Id %3

Inserting external ID record.

An informational message. No action is required.

SBL-IAI-00432

%1 Failed to find %2

A business service failed to find an object.

Make sure the object exists.

SBL-IAI-00433

%1 Failed to find integration object instance

A business service failed to find an integration object instance. This error indicates that no valid data was received.

Check that an integration object instance exists.

SBL-IAI-00434

%1 Failed to find Integration Object name

A business service failed to find an integration object name.

Check that an integration object instance exists in the property set.

SBL-IAI-00435

%1 Failed to find message instance under XML Hierarchy

Not able to find a message in the input XML.

Check that the XML document sent to Oracle Customer Hub (UCM) contains a message body.

SBL-IAI-00436

%1 Failed to find System Id in input message

No system number matches the system ID in input XML. The system ID value is missing in the message.

Provide a valid system ID in the input XML.

SBL-IAI-00437

%1 Failed to find XML Hierarchy

Input XML message does not contain valid XML.

Verify that the input property set contains a child XML hierarchy property set.

SBL-IAI-00438

%1 Failed to find Privilege record for %2 object in UCM Administration

Required privilege is not allowed on the object.

Check in the Oracle Customer Hub (UCM) Administration views that the system is registered and has privileges defined.

SBL-IAI-00439

%1 Failed to find %2 in System Registration

Unable to find the system in the System Registration view.

Check that the incoming message has a valid system ID by verifying that the SystemId field value is not null and that the system ID is registered in the Oracle Customer Hub (UCM) Administration views.

SBL-IAI-00440

%1 Updating Cross-Reference record for %2 with Id %3

Updating the external ID for the record.

An informational message. No action is required.

SBL-IAI-00442

%1 Found match

Match found.

An informational message. No action is required.

SBL-IAI-00443

%1 Found no match

No match found.

An informational message. No action is required.

SBL-IAI-00444

%1 Found multiple instances within the input

Multiple accounts or contacts found in the input from SDH record. Currently Oracle Customer Data Management supports only one record.

Check the input data and verify that only one instance, for example, an account or contact, is supplied.

SBL-IAI-00445

%1 Found no instance within input

No instance found in the input data.

Verify that the input data is not null and the data is in a valid format.

SBL-IAI-00446

%1 has no Manual Threshold definition in user property

No manual threshold definition found in the user property of Oracle Customer Data Managment service.

Check if a manual threshold definition exists in Data Quality Manager business service user properties, and make sure the value is between 0 and 100.

SBL-IAI-00447

%1 Found no data cleansing output

No data cleansing output found. Data quality cleanse did not return any valid output.

Check the data cleansing service and parameters to verify that it has been configured correctly.

SBL-IAI-00448

%1 PropertySet doesn't match the type %2

The type for the property set is not correct. Data quality match must return a property set of type, Match Info.

Check the output property set of your deduplication business service. The property set must have a type of Match Info.

SBL-IAI-00449

%1 Search failed to return results from %2

The search failed to return an active row and one active row is expected.

You might receive this error in the following cases:

• When updating the Duplicate flag in Oracle Customer Hub (UCM) table, it does a query for the duplicate record and does not find it.
• When querying for the cleansed version of the source data, Oracle Customer Hub (UCM) does a query for the cleansed record and does not find it.
• When querying the business component within the Deduplication business object, Oracle Customer Hub (UCM) queries for the field used in deduplication and does not find the field.
• When cleaning the selected data in the business component within the deduplication business object, Oracle Customer Hub (UCM) does a query for the business component record and does not find a record.
• When clearing the Oracle Customer Hub (UCM) source table Duplicate flag, Oracle Customer Hub (UCM) does a query for the duplicate record and does not find it.

SBL-IAI-00451

%1 Failed to find %2 with %3

A business service failed to find the object.

Make sure an object exists for the ID supplied.

SBL-IAI-00455

%1 Failed to find a valid Rule Set in UCM Administration

A business service failed to find a configured default rule set.

Make sure a default and nonexpired rule set for the object is configured. For more information, see Configuring the Survivorship Settings for Oracle Customer Hub (UCM).

SBL-IAI-00457

%1 Failed to find Default Attribute Group

A business service failed to find a configured default attribute group.

Make sure a default and nonexpired attribute group for the object is configured. For more information, see Configuring the Survivorship Settings for Oracle Customer Hub (UCM)..

SBL-IAI-00458

%1 Invalid value %2 for parameter Batch Size

A business service found an invalid value for the input parameter, Batch Size.

Make sure the input argument for the Batch Size is an integer and greater than zero.

SBL-IAI-00459

%1 Invalid value %2 for parameter Sleep Time

A business service found an invalid value for the input parameter, Sleep Time.

Make sure the input argument, Sleep Time, is an integer and equal to or greater than zero.

SBL-IAI-00460

%1 Failed to find required parameter Object Type

A business service failed to find required input parameter, Object Type.

Make sure the input argument has an object type. The object types are: Contact, Account, or Household.

SBL-IAI-00461

%1 Invalid Match Id %2 for AutoMatch

A business service found an invalid match ID for AutoMatch.

Make sure there is a valid and not null Match ID value supplied for the AutoMatch function.

SBL-IAI-00462

%1 Failed to find current record for incoming record with SDH Id %2

Unable to query Best Version record from base table while preparing the history record. This might be because no record is satisfying the user key in IO. For example, similar fields are not present in the input, or fields are empty in input).

Make sure the incoming record contains either a Party_UID or Row_Id or both. If any of these ID values are supplied, then check that there is only one matching record in the SDH tables with that value.

SBL-IAI-00463

%1 Failed to link source record with Id %2 to base record

When linking the SDH record to the best version record, unable to update Best Version ID in the SDH record in the SDH table.It might be because no user key fields are in the input.

Make sure the Oracle Customer Hub (UCM) UID is valid.

SBL-IAI-00465

%1 Found no User Property key definition for %2 in Dispatch Map

Cannot find the user property key in the integration object definition of the dispatch map.

Check that there is a user property defined in the Oracle Customer Hub (UCM) Dispatch Map integration object, such as CIFDispMap.

SBL-IAI-00466

%1 Found no Integration Object definition for %2

No integration object definition was found in the repository. Check that you have the correct integration object name in the message.

Make sure the integration object name is correct.

SBL-IAI-00467

%1 Found multiple selections from UI

Multiple selection from the deduplication UI.

Select only one row in the applet when running the Link and Update function.

SBL-IAI-00474

%1: Child object %2 with Id %3 not found. Record not reparented

Reparenting one of the child records failed because the child record ID was not found. The selected record could not be unmerged.

An informational message. No action is required.

SBL-IAI-00475

%1 Failed to reparent child %2

Reparenting one of the child records failed because the child record ID was not found.

An informational message. No action is required.

SBL-IAI-00478

Failed to find Case Type

The valid case type values are: NoMatch, AutoMatch, and Review.

An informational message. No action is required.

SBL-IAI-00479

%1: Unmerge of parent record failed because merged SDH victim record is not found for object %2

Unmerging the parent record failed.

An informational message. No action is required.

SBL-IAI-00480

%1: Unmerge of parent record failed because surviving record is not refreshed for object %2

When an unmerge is done after a merge operation and without an update operation, then the surviving record is refreshed. If the refresh fails, then this error occurs.

An informational message. No action is required.

SBL-IAI-00481

Parent object %1 with Id %2 not found

The unmerge operation failed. The parent record was not found. This error might have occurred because the parent record was deleted.

An informational message. No action is required.

SBL-IAI-00482

Unmerge complete: Deletion of last unmerged children for SDH Id %1 from merge table failed for Object %2

The unmerge process completed successfully, but the children records were not deleted. Deleting the child records from the merge table has failed. It is most likely that you have to resolve a database problem.

Review the Oracle Customer Hub (UCM) log files for messages on why the child records were not deleted. You must work with your database administrator to manually delete the child records from the database. The SQL statement is in the following format:

DELETE FROM <tbo>.S_UCM_XXX_MERGE WHERE UCM_XXX_ID=<ID value from message>

Do the following:

• If you are working with accounts, then substitute XXX with ORG.
• If you are working with contacts, then substitute XXX with CON.

SBL-IAI-00483

Unmerge complete: Updating unmerged record to Unmerge state failed for SDH Id %1 for Object %2

The unmerge process completed successfully, but the victim record status was not changed from Merged to Unmerged. It is most likely that you have to resolve a database problem.

Review the application log files for detailed messages on why the status was not updated. You must work with your database administrator to manually update the status value in the database.

If you are working with accounts, then the SQL statement is as follows:

UPDATE <tbo>.S_UCM_CONTACT SET UCM_TYPE_CD='Unmerged' WHERE ROW_ID=<ID value from message>

If you are working with contacts, then then SQL statement is as follows:

UPDATE <tbo>.S_UCM_ORG_EXT SET UCM_TYPE_CD='Unmerged' WHERE ROW_ID=<ID value from message>

SBL-IAI-00484

Message is received and queued for batch processing

When a message is received by Oracle Customer Hub (UCM) in batch mode, the message is queued for batch processing.

An informational message. No action is required.

SBL-IAI-00485

valid protocol type

Passed as parameter 2 to error message: IDS_SIA_CIF_MISSING_GENERAL.

An informational message. No action is required.

SBL-IAI-00486

%1 Creating Default Attribute Group Data

Creating a default attribute group data for the new object instance.

An informational message. No action is required.

SBL-IAI-00487

%1 Getting Attribute Group Data

Retrieving the attribute group data for the object.

An informational message. No action is required.

SBL-IAI-00488

%1 Getting survivorship rule

Retrieving the active or default survivorship rule.

An informational message. No action is required.

SBL-IAI-00489

%1 Inserting Attribute Group Data

Inserting attribute group data for the corresponding object.

An informational message. No action is required.

SBL-IAI-00490

%1 Processing base fields

Processing and merging the supported base fields in the object.

An informational message. No action is required.

SBL-IAI-00495

Prepare Rule Engine Input

A business service Method Name. The first step is to prepare an input argument for the rules engine.

Check if the argument is missing for this method.

SBL-IAI-00496

Siebel Message

A business service Method Argument.

Provide this argument for the business service method.

SBL-IAI-00497

Object Id

A business service Method Argument.

Provide this argument for the business service method.

SBL-IAI-00498

Top Level Business Component Name

A business service Method Argument.

Provide this argument for the business service method.

SBL-IAI-00499

Invalid input argument %1 found in the %2 method in Business Service %3

The input argument is invalid.

Check that the input argument is not empty and contains valid data.

SBL-IAI-00500

Prepare History Record

A business service method name. The method used to prepare the history record.

Check if the argument is missing for this method.

SBL-IAI-00501

Failed to validate Account Hierarchy relationship - can't find %1 with parent %2 in the relationship

The current global account hierarchy has an account that does not exist in the hierarchy. For example, if you got the error message: Failed to validate Account Hierarchy relationship - can't find B with parent D in the relationship.

Given the following relationships for a hierarchy H (Accnt, Parent Accnt):(A, B) and (B, D), the relationship (B, D) is invalid because Account D is not in the relationship. Account D might not exist.

Verify that the relationship between the accounts identified in the error message is valid and that both accounts exist before copying the account hierarchy.

SBL-IAI-00502

%1 service: Existing %2 Best Version Record with RowId = %3 not found for System Id %4

Oracle Customer Hub (UCM) failed to find an existing record for an incoming message.

Check if the external ID value in the incoming message has a correct cross-reference ID and that this ID exists in Oracle Customer Hub (UCM). This error might occur if the best version record is deleted and the cross-reference record still exists in the database.

SBL-IAI-00503

%1 service: Delete operation from the System Id %2 cannot be completed because record with Row Id='%3' is not found

A delete operation from an external system failed because the record does not exist in Oracle Customer Hub (UCM).

Make sure that at least one user key field is present in the input message and the corresponding record exists in Oracle Customer Hub (UCM).

SBL-IAI-00504

%1 service cannot interpret the output from %2 service

A business service cannot interpret the input.

Make sure that the business service is configured correctly and that it returns a valid output argument.

SBL-IAI-00505

Service %1 method %2 requires an input parameter %3 which is missing

Invalid input parameter.

Make sure that input parameter has a valid value and is not empty.

SBL-IAI-00506

%1 Failed to find MatchOutput in MatchAllOutputs PropertySet in parameter XMLHierarchy in method %2

A business service method failed to find the MatchOutput property set in the MatchAllOutputs property set in the XMLHierarchy property set.

Make sure that the MatchAllOutputs child property set in input argument XMLHierarchy has one or more MatchOutput child property sets. Check that the output from the matching service is valid. Check your log file for more information.

SBL-IAI-00507

%1 service: Matching Component user property is not defined

A business service was not configured correctly for the Match method.

Make sure the corresponding user properties, Matching Component and Matching Field, are defined in Data Quality Manager business service and it has a valid value.

SBL-IAI-00508

%1 service: Exact Match Object user property is not defined

A business service was not configured correctly for the ExactMatch method.

Make sure the user property, ExactMatch Object, is defined in Data Quality Manager business service and it has a valid value.

SBL-IAI-00509

Parameter Case Type is required for method %2 in service %1

A business service method failed to find required input parameter called, Case Type.

Make sure the input argument has a case type parameter defined. The case types are: Default or NoMatch, AutoMatch or Review.

SBL-IAI-00510

%1 Invalid value %2 for input parameter Position

A business service found an invalid value for the input parameter, Position.

Make sure the input argument, Position, is an integer, not empty, equal to or greater than zero, and less than the number of records in the input property set.

SBL-IAI-00511

%1 Failed to find MatchAllOutputs in input parameter XMLHierarchy in method %2

A business service method failed to find the MatchAllOutputs property set in the input XMLHierarchy property set.

Make sure the input argument XMLHierarchy has at least one MatchAllOutputs child property set. Check that the output from the matching service is valid. Check your log file for more information.

SBL-IAI-00512

%1 service failed to process the record with SDH Row Id=%2

A business service failed to process the record. The SDH ID is the row ID of the Incomplete status record in the History version.

Go to the Oracle Customer Hub (UCM) Administration screen, Transaction History View, and search for records with an incomplete status. Find the row ID of those records, and check the log file for the error message to determine the cause of the error.

SBL-IAI-00513

%1 service: Internal error when %2 method is invoked

Fatal error encountered when the business service method is invoked.

For a batch process, restarting Oracle Customer Hub (UCM) Publish Subscribe task might solve the problem.

For a real-time process, you must manually reprocess it because the message might have been lost.

SBL-IAI-00514

%1 service: Failed to find the PartyPackage tag in incoming message

The XML input message received does not contain the PartyPackage tag.

Make sure that input XML message has a PartyPackage tag defined in it.

SBL-IAI-00515

%2 is not a registered object type with %1 service

The external name of the integration object name does not match the registered object types.

Add a new opbject type to CIF_BUSINESS_OBJECT_TYPE LOV.

NOTE:  Make sure that the external name of the integration object definition matches the LOV values.

SBL-IAI-00516

%1 service: Cannot find JMS secure queue authentication parameters for queue: %2

Cannot find the user names or passwords for JMS secure queue connection.

JMS secure queue user names and passwords can be provided in the configuration file.

SBL-IAI-00517

%1: '%2' System does not have privilege for %3 operation

The system does not have the privilege for the specified operation.

Navigate to the System Registrations screen, and define the privileges for this system.

SBL-IAI-00518

%1 Failed to find required parameter Search Spec

A business service failed to find the required input parameter search specification.

Make sure the input argument does not have an empty search specification.

IDS_SIA_UCM_TM_MISSING_EXT_SYST_ID

%1 Failed to find parameter External System Id.

A business service failed to find the input parameter external system ID.

Make sure the input argument does not have an empty external system ID.

DS_SIA_UCM_TM_MISSING_OPERATION

%1 Failed to find parameter Operation.

A business service failed to find the input parameter, Operation.

Make sure the input argument does not have an empty operation.

IDS_SIA_UCM_TM_MISSING_OP_SVC_METH

%1 Failed to find Service/Method Names for %2 Operation.

A business service failed to find Service or Method Names for the specified operation in the business service user properties.

Make sure the business service user property exists and has a valid value.

IDS_SIA_UCM_TM_INVALID_FORMAT_OP_SVC_METH_ARG

%1 Found Service Method Argument value of %2 Operation not ending with ;

A business service found an invalid format (not ending in a semicolon [;]) of the Service Method Argument in the business service user property for the specified operation.

Make sure the business service User property value has a valid format.

IDS_SIA_UCM_MUM_PUBLISH_FAILED

%1 :Failed to Publish UCM Merge operation between records with Row Ids %2 and %3.

Publishing the merge operation (for the data steward) failed in Oracle Customer Hub (UCM). It might be because of an internal error in the message structure or the publish subscribe service.

Check if there is a problem with the message or publish subscribe service.

IDS_UCM_MISSING_REQUESTER_ID

%1 Failed to find Business Service User Property RequesterSystemId for SOAP input.

A business service failed to find the user property, RequesterSystemId, for the SOAP input.

An informational message. No action is required.

IDS_UCM_MESSAGE_TYPE

%1 Failed to find input Message Type.

A business service failed to determine the input message type. Without a valid message type, Publish/Subscribe method fails.

Make sure the input sent is a valid CRMML or a SOAP message. Two message types are supported:

• Customer Relationship Management Markup Language (CRMML)
• Simple Object Access Protocol (SOAP)

IDS_UCM_ERR_MISSING_MIDDLEWARE_INFO

%1 Failed to find required Transport parameters for Middleware System.

A business service failed to find the required input transport parameters for the middleware system. It cannot find the proper connect information for the middleware system. Without the connect parameters to the middleware system, the Publish and Subscribe functionality fails.

Make sure the transport type and the connect information are provided for the middleware system in the Systems Registration-CIF Administration screen.

IDS_UCM_XR_MISSING_XREF_RECS

%1 Failed to find cross-reference records in input instance.

A business service failed to find cross-reference records in the input integration object instance.

Make sure at least one cross-reference record is present in the input message.

IDS_UCM_XR_PARENT_ID_NOT_QUERIED

%1 Failed to find Id in queried parent record.

A business service failed to find the ID field in the parent record being queried.

Make sure the ID field is configured for the root component in the integration object definition.

IDS_UCM_XR_QUERY_PARENT_FAILED

%1 Failed to query the parent record.

A business service found zero or multiple records matching the parent record in the input integration object instance.

Make sure valid parent user key fields are present in the input message and the corresponding record exists in Oracle Customer Hub (UCM).

IDS_UCM_XR_QUERY_XREF_REC_FAILED

%1 Operation failed for cross-reference record which is not found.

A business service failed to complete the operation because the cross-reference record does not exist in Oracle Customer Hub (UCM).

Make sure valid cross-reference fields are present in the input message and the corresponding record exists in Oracle Customer Hub (UCM).

IDS_UCM_ERR_TOO_MANY_MIDDLEWARE

%1 :Validated the list of registered systems. Too many Middleware Systems found.

Validating the list of registered systems first.

Make sure that there is only one middleware system.

IDS_UCM_ERR_COMMIT_MIDDLEWARE

%1 :Cannot commit record as a Middleware System is already found.

More than one middleware system is not supported.

Undo the current record because more than one middleware system cannot be supported.

IDS_UCM_ERR_MIDDLEWARE_MSG

%1 :Middleware System cannot subscribe for CRMML message type.

The middleware system cannot subscribe to CRMML messages.

Undo the current record.

IDS_UCM_XMIDDLEWARE_PROTOCOL

%1 :Non-Middleware Systems cannot use PROXY protocol transport.

Nonmiddleware systems cannot use the proxy protocol transport.

Undo the protocol type.

IDS_UCM_XMIDDLEWARE_MSG

%1 :Middleware System found.Changing the message type of all systems to SOAP.

When a middleware system is present all nonmiddleware systems have the SOAP message type.

Change the message type of all the nonmiddleware systems to the SOAP message type.