Siebel Innovation Pack 2014: CreateCustomerInteractionEBM

The CreateCustomerInteractionEBM integration object, associated with the CustomerInteractionEBO, is used to create an activity in Siebel CRM. The application mappings used by the CreateCustomerInteractionEBM integration object for this operation are described in this topic.

Operation

Service Consumer

Service Provider

EBM Request Operational Element

Table 47 lists the mapping information for the CreateCustomerInteractionEBM message.

Table 47. CreateCustomerInteractionEBM
XML Path	Activity	Oracle FLEXCUBE Service Name	Oracle FLEXCUBE Interface Object	Oracle FLEXCUBE Interface Column	Siebel Contact Business Component	Siebel Contact Field
/Description	Stop Payment	FCUBS AccService	CG-NewStop Payment-Notify-MSG.xsd	FCUBS_ NOTIFICATION/FCUBS_NOTIF_ IDENTIFIER/Stop-Payments-Full/STOPPAYNO	Action	Short Comment
	Cheque Book Request	Not applicable	Not applicable	Value set to Cheque book query
	Standing Instruction	FCUBS SIService	SI-New Contract- Notify-MSG.xsd	FCUBS_ NOTIFICATION/FCUBS_NOTIF_ IDENTIFIER/Instruction-Details/PRODDESC
/StartDate Time	Stop Payment	FCUBSAcc Servic	CG-NewStop Payment-Notify-MSG.xsd	FCUBS_ NOTIFICATION/FCUBS_NOTIF_ IDENTIFIER/Stop-Payments-Full/EFFDATE	Action	Planned
	Cheque Book Request	FCUBSAcc Service	CG-CheckBook-Notify-MSG.xsd	FCUBS_ NOTIFICATION/FCUBS_NOTIF_ IDENTIFIER/Check-Book-Full/CHECKERTSTAMP
	Standing Instruction	FCUBS SIService	SI-NewContract-Notify-MSG.xsd	FCUBS_ NOTIFICATION/FCUBS_NOTIF_ IDENTIFIER/Instruction-Details/FRSTVALDT
/Customer Party Reference /Person Name /Identifica tion/ID	Stop Payment	Not applicable	Not applicable	Customer number (Derived, based on Account Number)	Action	Not applicable
	Cheque Book Request	Not applicable	Not applicable	Customer number (Derived, based on Account Number)
	Standing Instruction	Not applicable	Not applicable	Customer number (Derived based on Account Number)
/Customer Party Reference /Person Name /Identifica tion/ApplicationObjectKey /ID	Stop Payment	Not applicable	Not applicable	XREF (Derived from table)	Action	Contact MVL Account Id
	Cheque Book Request	Not applicable	Not applicable	XREF (Derived from table)
	Standing Instruction	Not applicable	Not applicable	XREF (Derived from table)
/Customer Party Reference /Person Name/Identifica tion/ApplicationObjectKey /ContextID	Stop Payment	Not applicable	Not applicable	Customer Type Values are I or C (Individual customer, Corporate customer)	Action	Not applicable
	Cheque Book Request	Not applicable	Not applicable	Customer Type Values are I or C (Individual customer, Corporate customer)
	Standing Instruction	Not applicable	Not applicable	Customer Type Values are I or C (Individual customer or Corporate customer)
/Financial Account Reference /Financial Account Identifica tion/ID	Stop Payment	FCUBSAcc Servic	CG-NewStop Payment-Notify-MSG.xsd	FCUBS_ NOTIFICATION/FCUBS_NOTIF_ IDENTIFIER/Stop-Payments-Full/ACC	Action	Action
	Cheque Book Request	FCUBSAcc Service	CG-CheckBook-Notify-MSG.xsd	FCUBS_ NOTIFICATION/FCUBS_NOTIF_ IDENTIFIER/Check-Book-Full/ACC
	Standing Instruction	FCUB SSIService	SI-NewContract-Notify-MSG.xsd	FCUBS_ NOTIFICATION/FCUBS_NOTIF_ IDENTIFIER/Instruction-Details/CRACC FCUBS_ NOTIFICATION/FCUBS_NOTIF_ IDENTIFIER/Instruction-Details/DRACC
/Customer Interaction Origination Business Unit/Business Unit Reference /Business UnitIdentifi cation/ID	Stop Payment	Not applicable	Not applicable	Branch Code (Derived from Account Number)	Not applicable	Not applicable
	Cheque Book Request	FCUBSAcc Service	CG-CheckBook-Notify-MSG.xsd	FCUBS_ NOTIFICATION/FCUBS_NOTIF_ IDENTIFIER/Check-Book-Full /BRN
	Standing Instruction	FCUBS SIService	SI-NewContract-Notify-MSG.xsd	FCUBS_ NOTIFICATION/FCUBS_NOTIF_ IDENTIFIER/Instruction-Details /CRACCBRN FCUBS_ NOTIFICATION/FCUBS_NOTIF_ IDENTIFIER/Instruction-Details/DRACCBRN
Not applicable	Stop Payment	Not applicable	Not applicable	Not applicable	Action	Type
	Cheque Book Request			Not applicable
	Standing Instruction	Not applicable	Not applicable	Not applicable
Not applicable	Stop Payment	Not applicable	Not applicable	Not applicable	Action	Status
	Cheque Book Request			Not applicable
	Standing Instruction	Not applicable	Not applicable	Not applicable

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