Siebel Innovation Pack 2014: What's New in This Release

Table 1 lists the changes in this revision of the documentation to support this release of the software.

NOTE: Siebel Innovation Pack 2014 is a continuation of the Siebel 8.1/8.2 release.

Table 1. New Product Features in Siebel eService Administration Guide for Siebel Open UI, Siebel Innovation Pack 2014
Topic	Description
Tasks for Customers on the Siebel eService Web Site	Modified topic. It includes information about performing tasks on the Siebel eService Web site.
About Configuring Oracle Knowledge for Siebel eService	New topic. It includes information about configuring Oracle Knowledge for Siebel eService.
Configuration Tools for the Siebel eService Web Site	Modified topic. It include information about Web templates on the Siebel eService Web site.
Integrating Oracle Policy Automation With Siebel Public Sector eService	New topic. It includes information about integrating Oracle Policy Automation with Siebel Public Sector eService.
Setting Up the Applet for Twitter	New topic. It includes information about how to set up the applet for Twitter on the Siebel eService Web site.
Configuring the Applets for Program Information	New topic. It includes information about how to configure the applets that contain program information on the Siebel eService Web site.
Using Siebel eService	New chapter. It includes information about how customers can use the Siebel eService Web site.
Using Siebel Public Sector eService	New chapter. It includes information about how citizens can use the Siebel Public Sector eService Web site.
User Registration Initial Process Workflow	Modified topic. It includes information about additional steps in the workflow.
PUB Citizen User Registration Process Workflow	New topic. It includes information about the PUB Citizen User Registration Process Workflow.
PUB Citizen User Registration Forgot Password Process Workflow	New topic. It includes information about the PUB Citizen User Registration Forgot Password Process Workflow.
OPA Integration Workflow	New topic. It includes information about the OPA Integration Workflow.
OPA Integration Sub Workflow	New topic. It includes information about the OPA Integration Sub Workflow.
PUB Citizen Create Case Activity Workflow	New topic. It includes information about the PUB Citizen Create Case Activity Workflow.
PUB Citizen Case Re-open Workflow	New topic. It includes information about the PUB Citizen Case Re-open Workflow.

What's New in Siebel eService Administration Guide for Siebel Open UI, Version 8.1/8.2 Rev. A

Siebel eService for Siebel Open UI Version 8.1/8.2 is the first release of this new product. Table 2 lists a new chapter in this guide. The new features described in Table 2 are available in Siebel CRM version 8.1.1.11, Siebel CRM version 8.2.2.4, and later.

What's New in Siebel eService Administration Guide for Siebel Open UI, Version 8.1/8.2

Siebel eService for Siebel Open UI Version 8.1/8.2 is the first release of this new product. Table 3 lists the chapters in this guide. The new features described in Table 3 are available in Siebel CRM version 8.1.1.11, Siebel CRM version 8.2.2.4, and later.

Table 3. Chapters in Siebel eService Administration Guide for Siebel Open UI, Version 8.1/8.2
Topic	Description
About Siebel eService	New chapter. Includes overview information about Siebel eService.
Configuring Siebel eService	New chapter. Includes information about configuring the look and feel of the Siebel eService Web site.
Administering Siebel eService	New chapter. Includes information about administering and setting up the functionality that customers can access on the Siebel eService Web site.
Workflows for Siebel eService	New appendix. Includes information about the workflows for Siebel eService.

Siebel eService Administration Guide for Siebel Open UI		Copyright © 2014, Oracle and/or its affiliates. All rights reserved. Legal Notices.

What's New in This Release

What's New in Siebel eService Administration Guide for Siebel Open UI, Siebel Innovation Pack 2014

What's New in Siebel eService Administration Guide for Siebel Open UI, Version 8.1/8.2 Rev. A

What's New in Siebel eService Administration Guide for Siebel Open UI, Version 8.1/8.2