19 Overview to Work Order Life Cycle

This chapter contains these topics:

19.1 Objectives

  • To understand the events in the work order life cycle

  • To create work orders for corrective maintenance

  • To set up projects using multiple work orders

19.2 About the Work Order Life Cycle

Use work orders to manage the work flow of your maintenance tasks and projects. You can manage all aspects of a maintenance task or project, including the following:

  • Creating work orders for preventive and corrective maintenance

  • Purchasing parts and materials and committing inventory to a work order

  • Scheduling multiple tasks and crafts, such as mechanical, electrical, and so on, to a work order

  • Tracking the progress of a work order by status

  • Tracking work order costs, such as materials, labor, and so on

  • Recording unlimited detailed information about a work order

  • Completing and closing a work order

The steps through which a work order must pass to accurately communicate the progress of the maintenance tasks it represents make up the life cycle of the work order. The work order life cycle applies to work orders for preventive maintenance and corrective maintenance.

The work order life cycle consists of the following tasks:

  • Creating corrective work orders

  • Setting up a project

  • Reviewing and approving work orders

  • Working with work orders

  • Swapping a component

  • Purchasing parts for a work order

  • Adding costs to work orders

  • Reviewing work order information

19.2.1 Features of the Work Order Life Cycle

Feature Description
Paperless processing Save paper when you manage your maintenance tasks and projects using work orders. You enter work orders online and perform most of the subsequent processing without relying on printed documents.
Work order creation You can create a single work order or a group of work orders quickly and easily, with minimal preplanning. You can set processing options and use parent work orders to direct the system to enter default values for a variety of work order information when you create work orders. When you use processing options and parent work orders, you save time and reduce the possibility of errors.
Work order approval Establish approval controls for a work order based on a variety of criteria, including work order type, status, and the currency amount of the work order. For example, you can specify that all maintenance work orders must be approved before any work can begin. You can also specify who must approve the work orders and the threshold currency amount for which each person is responsible. You can also review the approval status of a work order.
Work order activity rules You can define work order activity rules that differ by work order type. You can use these rules to track a work order in its life cycle, review work orders that apply to certain procedures, and prepare reports based on a work order's current status. You can also define the flow of statuses a work order must follow during its life cycle. In addition, you can define any of the following:
  • Whether the work order is active or inactive at a particular status

  • Whether to commit inventory at a particular status

  • Whether to run the capacity update at a particular status

  • Whether to change the status of the PM associated with a work order

  • Whether to prevent changes to a work order

Work order location You can locate a work order using a variety of information. For example, you can limit your search for a work order by using any combination of the following information:
  • The job or business unit

  • The address book numbers of the originator, customer, manager, or supervisor

  • The life-cycle status of a work order

  • Any combination of the user defined category codes

  • The type of work order

  • The priority given to a work order

  • Start and completion dates

Work order updates You can use Backlog Management to update work orders. For example, you can update the following:
  • Life-cycle status

  • Planned start and completion dates

  • Percentage of the work completed

  • Estimated hours to complete the work

  • Flash message

  • Type and priority

Simple budgeting and estimate controls You can track the simple estimate and budget requirements of a work order. For example, you can use the Estimated Hours and Amounts fields on the Cost by Work Order screen to enter budget information, and then update the information using Backlog Management. You can also track the information from Backlog Management and Cost Accounting screens. In addition, you can use a variety of reports to compare estimates with actual information.
Multiple control dates You can track each work order according to control dates that you define, such as:
  • The transaction date (the date that a work order is entered into the system)

  • The start date

  • The planned completion date

  • The actual completion date

  • The assignment date (the date that the person responsible for the work receives the work order)

Levels of responsibility You can assign several levels of responsibility to a work order, such as:
  • The job or business unit to which the work order is charged

  • The originator of the work order

  • The manager

  • The supervisor

You can review all the work orders assigned to a particular person or location.

Work order description You can describe work orders briefly using two- or three-word descriptions, or you can provide much more detail. You can also enter different types of information in the record types you assign to a work order, such as:
  • Expected actions

  • Actual operations performed

  • Tools required

  • Procedures for completing the work

You define the record types that are appropriate to your organization.

Project setup and tracking You can create, organize, update, and track small projects and all of their associated work orders. You can manage these projects according to the following information:
  • The customer number

  • The parent work order number (project number)

  • The job or business unit number

Project management reporting You can manage projects using any of the following Simple Project Management reports:
  • Project Gantt Chart. This report shows a graphic representation of the start and end points of the series of work orders that make up a project.

  • Project Task Details. This report provides detailed information on the work orders (tasks) in a project.

  • Project Punch List. This report provides a description and the most current status of each work order in a project.

  • Project Status Summary. This report lists all work orders assigned to a particular manager and a summary of work order activity for that manager by status, type, and phase.


19.3 Work Order Process Flow

The following graphic illustrates the flow of a work order through a typical work order life cycle.

Figure 19-1 Work Order Process Flow

Description of Figure 19-1 follows
Description of "Figure 19-1 Work Order Process Flow"