You must have support contract for your product in order to make a physical media request (PMR).
Before you make the PMR, gather the following information:
Obtain the product name, software release version, and updates required. It will be easier to make the request if you know the newest software release and the name of the download packages that you are requesting.
Have the shipping information ready. You will need to provide a contact, phone number, email address, company name, and shipping address for the request.