3 Gift Registry

The Gift Registry feature is a tool to assist the customer in purchasing gifts for someone registered. Items in a sale transaction can be associated to a registry; additionally, gift registries can be set up and maintained in the system from the Back Office. Gift Registry is available if you are using Oracle Retail Customer Engagement Cloud Services.

You can sell, return and cancel gift registry items in the Register mode of Xstore Point- of-Service. To sell an item off of a gift registry, you must first assign the gift registry to the sale or order. Gift registry sales can be added to special orders as well as Oracle Retail Order Broker Cloud Service orders.

If an item on the registry is returned with the original receipt, the gift registry is automatically updated.

Refer to the Xstore Point-of-Service User Guide for more information about the point of sale functions.

To conduct the following, you must log in to the Back Office:

• Accessing the Gift Registry

• Modifying a Gift Registry

• Print Registry

Accessing the Gift Registry

1. From the Back Office Main Menu, select Customer and then press Enter.

2. Select Gift Registry and then press Enter.

   Figure 3-1 Gift Registry

   
   

3. You have the following options at the Gift Registry Search prompt:

   Figure 3-2 Gift Registry Search Prompt

   
   

   • To create a new registry, select New. Skip to Creating a New Registry.

   • To search for a gift registry, enter one or more search criteria and the select Process. You can search by: Registry #, Registry Name, Owner First Name, Owner Last Name, Event Type, or scan a registry id with the handheld scanner. Continue with step 4.

4. If Xstore retrieves more than one registry, select the registry you wish to view.

   Figure 3-3 Multiple Search Results

   
   
   
   

   Note: To create a new registry, select New. See Creating a New Registry.

   
   

5. Choose Select & View to view the Gift Registry options.

   Figure 3-4 Gift Registry Options

   
   

   You have the following options at this screen:

   • Select Change Qty Desired to update the desired item quantity. See Changing the Quantity.

   • Select Delete Item to remove the item from the gift registry. See Deleting an Item.

   • Select View Details to review and edit the gift registry information. See Viewing and Modifying Details.

   • Select View Owners to view and edit registry owner information. See Viewing and Modifying Owners

   • Select View Attributes to see additional attribute information such as wedding date, baby's gender, and so on. See Viewing and Modifying Attributes.

   • Select View Addresses to view any addresses associated with the registry. Addresses include before event, after event, and vendor's address. See Viewing and Modifying Addresses.

Creating a New Registry

1. To create a new registry, select New from the Gift Registry Search prompt or the search results list. The Customer Search form displays.

2. Enter the search criteria for the person for which you wish to create a gift registry. Select Process.

   Figure 3-5 Customer Search Form

   
   

3. Select the customer from the retrieved list. If the customer is not listed, create a new customer record by selecting New. See the Xstore POS User Guide for instructions on Adding a New Customer. Once you've added a new customer, the Registry Details screen displays.

4. Complete the required fields and select Process:

   Figure 3-6 Registry Details

   
   

   Table 3-1 Gift Registry Fields

   Field	Description
   Registry Name	Describe the event.
   Event Type	Select an event from the drop-down list.
   Event Date	Event date must be equal to or earlier than the expiration date.
   Expiration Date	Expiration date must be later than the current business date.
   Comments	Optional field.

   
   

5. The gift registry screen displays. The Registry information can be viewed and modified using the View Details menu option.

   Figure 3-7 New Registry Setup

   
   

6. To add or modify registry information see Modifying a Gift Registry.

Modifying a Gift Registry

1. With a gift registry displayed (Figure 3-4 and Figure 3-7), add or modify the registry information as needed.

   • to add an item, refer to Adding Items

   • to change the quantity, refer to Changing the Quantity

   • to delete an item, refer to Deleting an Item

   • to view/modify details, refer to Viewing and Modifying Details

   • to view/modify owners, refer to Viewing and Modifying Owners

   • to view/modify attributes, refer to Viewing and Modifying Attributes

   • to view/modify addresses, refer to Viewing and Modifying Addresses

Adding Items

1. From the Gift Registry screen, scan or enter the UPC to add items to the gift registry.

2. If prompted, enter the quantity in the Enter Quantity field and press Enter.

   Figure 3-8 Enter Quantity

   
   

3. As you add items to the gift registry, the line count and number of items on the registry are updated accordingly.

   Figure 3-9 View Port - Line Count and Item Quantity

   
   

Changing the Quantity

1. From the Gift Registry screen, select the Change Qty Desired button menu option.

2. Select the item you wish to modify and press Enter.

3. Enter the Quantity and press Enter. The change displays in the View Port.

Deleting an Item

1. From the Gift Registry screen, select the Delete Item menu button.

2. Select the item you wish to delete and press Enter. The item no longer appears in the view port.

Viewing and Modifying Details

The View Details option displays the information that was initially entered when setting up the registry.

1. From the Gift Registry screen, select the View Details menu option.

2. Modify the information as needed and select Process.

   Figure 3-10 View and Modify Registry Details

   
   

Viewing and Modifying Owners

1. From the Back Office Gift Registry screen, select the View Owners menu option.

2. The Registry Owners list displays. The check mark next to the Customer # indicates the primary owner.

   Figure 3-11 Registry Owners List

   
   

To Modify the Primary Owner

If the registry has more than one owner, perform the following steps to change the primary owner.

1. From the Registry Owners list, select the owner you wish to change to the primary.

2. Select the Make Primary button.

3. When prompted, press Y to confirm the change.

4. The new primary owner is moved to the top of the list and has a green check mark by the name.

To Create a New Owner

Perform the following steps to create a new owner.

1. From the Registry Owners list, select New (see Figure 3-11).

2. The customer search screen displays. Enter your search criteria for the person you wish to add as an owner. Select Process.

   
   

   Note: If the customer is not listed, create a new customer record by selecting New. See step 3 for more information.

   
   

3. If more than one customer matches your search criteria, select the customer from the retrieved list.

4. Verify the address, modify if needed, and select Save Changes.

   Figure 3-12 Gift Registry Owner Information

   
   
   
   

   Important: The address information will be saved in the Customer Maintenance Screen Addresses Tab with the address type of Gift Registry. Any modifications you make to the address will not change the primary customer address information.

   
   

5. Repeat steps until all owners are listed.

6. To modify the primary owner, see To Modify the Primary Owner.

To Edit Registry Owner Information

1. From the Registry Owners list, select the owner you wish to edit. (SeeFigure 3-11).

2. Select Edit.

3. At the Gift Registry Owner Information window, make your edits as needed.

   Figure 3-13 Gift Registry Owner Information - Edit Mode

   
   

4. Select Save Changes.

To Delete an Owner

1. From the Registry Owners list, select the owner you wish to remove.

   
   

   Important: You cannot delete a primary owner. Press Esc to close the prompt: the primary registry owner cannot be deleted. Designate a different primary owner prior to deletion. See To Modify the Primary Owner.

   
   

2. Select Delete.

3. When prompted, press Y to confirm the deletion.

4. The Registry owner screen displays without the deleted owner. Select Back to return to the gift registry. To modify the primary owner, see To Modify the Primary Owner.

Viewing and Modifying Attributes

The message window of the Gift Registry screen displays only three attributes. To see additional attributes, or to modify an attribute, select View Attributes.

Figure 3-14 Gift Registry Screen - Attributes Area Display

To Create a New Attribute

1. From the Gift Registry screen, select the View Attributes menu button.

2. From the Registry Attributes list, select New.

   Figure 3-15 Registry Attributes List

   
   

3. Select the attribute you wish to add and then select OK.

   Figure 3-16 Select Attribute List

   
   

4. When prompted, enter the Attribute value and press Enter. The new attribute will be associated with this gift registry.

   Figure 3-17 Select Attribute Value

   
   

5. Select Back to return to the Gift Registry screen.

To Edit an Attribute

1. From the Gift Registry screen, select the View Attributes menu button.

2. From the Registry Attributes list (Figure 3-15), select the attribute you wish to edit.

3. Select Edit.

4. Depending on the type of attribute, you may need to add a value to the attribute value focus bar or select from a list of values then press Enter. The attribute value is updated accordingly.

To Delete an Attribute

1. From the Gift Registry screen, select the View Attributes menu button.

2. From the Registry Attributes list (Figure 3-15), select the attribute you wish to delete.

3. Select Delete. The attribute is removed.

Viewing and Modifying Addresses

1. From the Gift Registry screen, select the View Addresses menu option.

2. View address information:

   • If addresses are associated with the gift registry they are displayed.

     Figure 3-18 Gift Registry Address List

     
     

   • If no addresses are associated with the gift registry, this message displays. Press Enter to close the message prompt or select New to add an address for this registry.

     Figure 3-19 No Address Prompt

     
     

To Create a New Address

1. From the Gift Registry screen, select the View Addresses menu option.

2. From the Gift Registry address list (Figure 3-18) or the No Address on file prompt (Figure 3-19), select New.

3. When prompted, enter the required fields:

   Figure 3-20 Address Information Form

   
   

4. Select Save Changes.

To Edit an Existing Address

1. From the Gift Registry screen, select the View Addresses menu option.

2. From the Gift Registry address list (Figure 3-18), select the address you wish to edit.

3. Select Edit.

4. Modify the information and then select Save Changes.

To Delete an Existing Address

1. From the Gift Registry screen, select the View Addresses menu option.

2. From the Gift Registry address list (Figure 3-18), select the address you wish to delete.

3. Select Delete.

4. When prompted, press Y to confirm that you want to delete the address.

Print Registry

1. From the Back Office Gift Registry screen, select Print Registry.

   Figure 3-21 Gift Registry Menu Buttons Options

   
   

2. With the report displayed, select Print Report to print the report.

   Figure 3-22 Gift Registry Report

   
   
   
   

   Note: The bar code on the report allows quick access to assigning a registry to a sale.

   
   
   
   

   Note: See the Xstore Point-of-Service Reports Guide for more information about reports.