Cancel Reason Code for Retail Fulfillment Confirmation (G11)
Purpose: Use this screen to indicate the cancel reason code to use when canceling order lines you have fulfilled by shipping from a retail outlet.
Number field: Enter the cancel reason code to use when you confirm shipment of an item from a retail outlet and cancel the held order line for the item. The cancel reason code is a 2-position, numeric field.
Leave this field blank if you do not use retail fulfillment.
About retail fulfillment: You can use retail fulfillment to ship backordered items from a retail store that has the item in stock. The menu options you use to identify, allocate, and confirm items for retail fulfillment are:
• Submitting the Retail Fulfillment Selection (SFUL): Identifies backordered items that are available in retail stores.
• Working with Retail Fulfillment Selection (RFUL): Allows you to identify the quantity of each item to ship from retail stores and put the order lines on hold, as you are not attempting to fulfill them from your warehouse. You can also sell out items that you cannot fulfill at all.
• Confirming Retail Fulfillment Selection (CFUL): Confirm shipments from retail stores, or remove the hold from order detail lines that you attempt to ship from your warehouse.
When you confirm a shipment from the retail store, the system cancels the order line using the cancel reason code you define here, and writes an order transaction history message. The system does not allow you to confirm a retail shipment if you have not defined a cancel reason here.
Also used in Order Broker integration: This system control value also specifies the cancel reason to use when automatically canceling store pickup orders as part of the Order Broker integration; see Cancel Reason (Rejected Store Pickup Orders) (G11). As a result, if you both create store pickup orders and use the retail fulfillment option, you must use the same cancel reason for both.
For more information:
• retail fulfillment: Retail Fulfillment Overview
• cancel reason codes: Establishing Cancel Reason Codes (WCNR)
