SD (SVC Activation Decline) Event Processing
The system creates a tickler for the SD tickler event when a stored value card activation request receives a declined activation response from the service bureau.
The system creates a tickler for each stored value card activation request that receives a declined response.
The tickler indicates the:
• order number and ship to number associated with the stored value card
• customer number (sold to and ship to) on the order
• stored value card item number, SKU code, and description
To activate a declined stored value card: You must call the service bureau to activate the card.
When is the SD tickler event evaluated? The system evaluates the SD tickler event when the SVC_OUT job receives a stored value card activation response from the service bureau.
Allowing multiple ticklers for the SD event: The Allow multiple ticklers setting does not apply to SD ticklers.
SD event rule criteria: You cannot define event rules for the SD tickler event.
An SD tickler is resolved when you select Resolve for a tickler at the Work with Tickler Screen (user/group view) or Workflow Management Screen.
For more information: See Stored Value Card Purchase and Activation.
