Table 5-2 shows the standard fields provided by Enterprise Manager and how they are mapped to equivalent fields within ServiceNow:
Table 5-2 Enterprise Manager-to-ServiceNow Standard Fields Mapping
| Enterprise Manager UI Field | Enterprise Manager Backend Field | ServiceNow Field | Notes |
|---|---|---|---|
|
Priority |
SystemAttributes/Priority |
Priority |
See Table 5-3 |
|
Severity |
SystemAttributes/SeverityCode |
Priority |
See Table 5-3 |
|
Resolution State |
SystemAttributes/ResolutionState |
State |
See Table 5-5 |
|
Summary |
SystemAttributes/Summary |
Short description |
|
|
Description |
SystemAttributes/Description |
Description at the top of comments |
Links directly to Enterprise Manager ticket |
|
Event Class |
EMEvent/SystemAttributes/EventClass |
Incident Details > Event Type |
Displayed if defined for Enterprise Manager ticket |
|
Category |
SystemAttributes/Category |
Incident Details > Category |
Category of the Enterprise Manager Event |
|
Escalation |
SystemAttributes/EscalationLevel |
Incident Details > Escalation Level |
|
|
Owner |
SystemAttributes/Owner |
Incident Details > Owner |
|
|
Acknowledge |
SystemAttributes/Acknowledge |
Incident Details > Acknowledged |
|
|
Target Name |
SystemAttributes/SourceInfo/TargetInfo/TargetName |
Source Details > Target |
|
|
Target Type |
SystemAttributes/SourceInfo/TargetInfo/TargetTypeLabel |
Source Details > Type |
Links directly to the Enterprise Manager target |
|
Owner |
SystemAttributes/SourceInfo/SourceObjInfo/ObjOwner |
Source Details > Owner |
|
|
Target Host |
.../TargetProperty/Name=Target_Host -> Value |
Source Details > Target_Host |
Displayed if defined for Enterprise Manager target |
|
Comment |
.../TargetProperty/Name=Comment -> Value |
Source Details > Comment |
Displayed if defined for Enterprise Manager target |
|
Contact |
.../TargetProperty/Name=Contact -> Value |
Source Details > Contact |
Displayed if defined for Enterprise Manager target |
|
Cost Center |
.../TargetProperty/Name=Cost Center -> Value |
Source Details > Cost Center |
Displayed if defined for Enterprise Manager target |
|
Department |
.../TargetProperty/Name=Department -> Value |
Source Details > Department |
Displayed if defined for Enterprise Manager target |
|
Lifecycle Status |
.../TargetProperty/Name=Lifecycle Status -> Value |
Source Details > Lifecycle Status |
Displayed if defined for Enterprise Manager target |
|
Line of Business |
.../TargetProperty/Name=Line of Business -> Value |
Source Details > Line of Business |
Displayed if defined for Enterprise Manager target |
|
Location |
.../TargetProperty/Name=Location -> Value |
Source Details > Target Location |
Displayed if defined for Enterprise Manager target |
|
Operating System |
.../TargetProperty/Name=Operating System -> Value |
Source Details > Operating System |
Displayed if defined for Enterprise Manager target |
|
Platform |
.../TargetProperty/Name=Platform -> Value |
Source Details > Platform |
Displayed if defined for Enterprise Manager target |
|
Target Version |
.../TargetProperty/Name=Target Version -> Value |
Source Details > Target Version |
Displayed if defined for Enterprise Manager target |
|
Rule Name |
NotificationRuleName |
Source Details > Rule Name |
Displayed if Incident was created by a Rule |
|
Rule Owner |
NotificationRuleOwner |
Source Details > Rule Owner |
Displayed if Incident was created by a Rule |