5.6 Customizing an Existing Template

Although default mappings are sufficient for most implementations, if the out-of-box ticketing templates do not satisfy your requirements, you can modify them.

Oracle recommends that only users with advanced knowledge of XSLT make complex changes. If necessary, you can revert the templates to the original.

To edit an existing ticketing template:

  1. Select the connector instance and go to the Configure Management Connector page.
  2. Select the Template tab.
  3. Select the desired template and click Edit.
  4. Edit the Description and Template Contents fields as needed, then click Save.

The ticket template is automatically registered. Saving the registered template updates it in the repository.