Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 Introduction to the Connector

• 1.1 Versions Supported

2 Installing the Connector

• 2.1 Installation Platforms
• 2.2 Prerequisites
• 2.3 Installing the Connector in Enterprise Manager
  • 2.3.1 Installing the Connector if Enterprise Manager is in "Offline" Mode
• 2.4 Installing and Running the Oracle SCOM Agent
  • 2.4.1 Preinstallation Requirements
  • 2.4.2 Setting Up the Agent Account
    • 2.4.2.1 System Center Operations Manager 2012 Administrator Groups
  • 2.4.3 Installing the Agent
  • 2.4.4 Configuring Agent Notification
  • 2.4.5 Installing the Alert Creator Management Pack
  • 2.4.6 Starting and Stopping the Agent
  • 2.4.7 Uninstalling the Alert Creator Management Pack
  • 2.4.8 Uninstalling the Oracle SCOM Agent
  • 2.4.9 Exporting the Agent Installation Files
• 2.5 Installing the Microsoft SCOM Web Service
  • 2.5.1 Installing and Running the Microsoft SCOM Web Service on Unix
    • 2.5.1.1 Prerequisites
    • 2.5.1.2 Installing the Web Service on Unix
    • 2.5.1.3 Running the Web Service on Unix
    • 2.5.1.4 Testing the Web Service on Unix
    • 2.5.1.5 Uninstalling the Web Service on Unix
  • 2.5.2 Installing and Running the Microsoft SCOM Web Service on Windows
    • 2.5.2.1 Prerequisites
    • 2.5.2.2 Installing the Web Service on Windows
    • 2.5.2.3 Running the Web Service on Windows
    • 2.5.2.4 Testing the Web Service on Windows
    • 2.5.2.5 Uninstalling the Web Service on Windows
  • 2.5.3 Exporting the Web Service Installation File
• 2.6 Uninstalling the Connector

3 Configuring the Connector

• 3.1 Creating a Connector Instance
• 3.2 Configuring the Connector
• 3.3 Connector Modes of Operation
  • 3.3.1 Switching to the Alternate Template
• 3.4 Enabling And Disabling the Connector
• 3.5 Providing General Settings
  • 3.5.1 Connection Settings
  • 3.5.2 Retry
• 3.6 Exporting the Template Files
• 3.7 Deleting the Connector
• 3.8 Testing the Microsoft SCOM Connector

4 Forwarding Enterprise Manager Events to SCOM

• 4.1 Setting Event Rules
• 4.2 Viewing Events in the SCOM Console

5 Working With Event Templates

• 5.1 Familiarization with Event Templates
  • 5.1.1 Default Templates
    • 5.1.1.1 Create Event Template
    • 5.1.1.2 Update Event Template
    • 5.1.1.3 Formatted Enterprise Manager Description Contents
    • 5.1.1.4 Formatted Alert History Create Contents
    • 5.1.1.5 Formatted Alert History Update Contents
    • 5.1.1.6 Alert History Title
  • 5.1.2 Severity Mapping
  • 5.1.3 Priority Mapping
• 5.2 Customizing Event Templates
  • 5.2.1 XML Format of Oracle Enterprise Manager Events
  • 5.2.2 Managing Templates in Oracle Enterprise Manager 12c
    • 5.2.2.1 Edit a Template with Enterprise Manager
    • 5.2.2.2 View Template Code in Enterprise Manager
    • 5.2.2.3 Delete a Template with Enterprise Manager
    • 5.2.2.4 Restore a Deleted Template with Enterprise Manager
  • 5.2.3 Changing a Mapping
    • 5.2.3.1 Modifying Templates
    • 5.2.3.2 Registering Templates
    • 5.2.3.3 Template Customization Example

6 Enabling SSL for Enterprise Manager

• 6.1 Configuring Enterprise Manager to use SSL
• 6.2 Installing a Self-Signed Certificate
• 6.3 Installing a Certificate from a Certificate Authority
• 6.4 Importing the Web Service Certificate into Enterprise Manager

7 Troubleshooting the Connector

• 7.1 Diagnosing the Problem
• 7.2 Troubleshooting Web Service Startup Errors
• 7.3 JVM Errors
• 7.4 Using the Correct URL for SCOM Web Service Operations
• 7.5 Troubleshooting Web Service Operations Errors
• 7.6 Errors from Oracle Enterprise Manager
  • 7.6.1 Invalid Web Service Credentials
  • 7.6.2 SSL Not Configured in Enterprise Manager
  • 7.6.3 SCOM Web Service Down
  • 7.6.4 Invalid IP Address
  • 7.6.5 Invalid Port Number
  • 7.6.6 Invalid URL Path
  • 7.6.7 Firewall Blocking Access
  • 7.6.8 Unknown Host
  • 7.6.9 Invalid XML Format
  • 7.6.10 SCOM Server Not Operational
  • 7.6.11 Invalid SCOM API Credentials
  • 7.6.12 Wrong SCOM API Permissions
  • 7.6.13 SCOM Agent Not Operational
  • 7.6.14 SCOM Agent Configuration
  • 7.6.15 Management Pack Missing
  • 7.6.16 Alert Create Timeout

A Customizing Microsoft SCOM

• A.1 XML Format of Microsoft SCOM Alerts
  • A.1.1 Mappings Between XML Format and Alert Field Names
  • A.1.2 Extended Fields
• A.2 Changing Default Port Numbers
  • A.2.1 Changing the Web Service Port (8080)
  • A.2.2 Changing the Web Service Port (8443)
• A.3 Changing SCOM API Connection Parameters

B Enterprise Manager Event Samples

• B.1 Create Sample
• B.2 Update Sample
• B.3 Clear Sample

C Enterprise Manager Event Format

• C.1 EMEvent.xsd
• C.2 connectorCommon.xsd
• C.3 externalEvent.xsd

D SCOM Web Service WSDL Format

• D.1 EventService WSDL
• D.2 SCOMService WSDL

E SCOM 2007 Connector

• E.1 Versions Supported
• E.2 SCOM 2007 Installation and Customization
  • E.2.1 Verify Preinstallation Requirements
  • E.2.2 Verify Agent Account Prerequisites
  • E.2.3 Determine Ops Mgr Administrator Groups
  • E.2.4 Add Ops Mgr User Role for Oracle SCOM Agent
  • E.2.5 Install the Alert Creator Management Pack
• E.3 Default Templates
  • E.3.1 Create Event 2007 Template
  • E.3.2 Update Event 2007 Template

Index