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About Warranty Products

A warranty product is the warranty plan that is sold to customers. A warranty is an undertaking by the manufacturer or a third party to replace or repair a part if it fails during the warranty coverage period.

Siebel Automotive allows you to create warranty products, which contain the attributes that are used to define the terms and conditions of warranty coverage. A warranty product contains all the information that is required to configure a contract with the customer. Also, the warranty product contains attributes that guide processes, such as claims submission, coverage terms, payment methods, taxes, policy amendments, warranty product pricing, financial accounting information, and others. The following list describes the types of warranties that you can create using Siebel Automotive:

• Standard. The default warranty offered by the manufacturer.
• Extended. A warranty that covers assets not covered in the standard warranty.
• Component. A warranty that covers a specific component but not an entire asset. For example, a component warranty for a battery covers the battery but not the entire vehicle.

Warranty products can be one of the following:

• Complex. A complex example of a standard warranty product might be one that applies to several models of a vehicle with multiple coverage lists during varying periods.
• Simple. A simple warranty product might be an extended warranty on the brake system of a specific model of vehicle.