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Siebel Automotive Guide > Managing Warranties > Administering Payments for Warranty Claims > About Payments for Warranty ClaimsPayments for warranty claims are processed for payment when a claim is approved. The payment request information is created and the following information is stored in Siebel Automotive for the claim record:
The claim status is updated to the status of Payment Request Sent until it is received and processed by the financial application that will render payment. NOTE: Payment requests that are processed in batch mode through a third-party vendor possess a status of Ready or Transmitted when transferred in real-time, and then Payment Request Sent. You cannot amend warranty claims that have been processed for payment. |
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