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Siebel CRM Web Services Reference > Siebel CRM Primary Web Services >
ServiceRequest
Use this Web service to create, read, update the Service Request and to create, read, update, and delete the child objects like Activities, Attachments, Solutions and Service Request Agreements. ServiceRequest Operations
For a list of operations associated with this Web service, see Table 1081.
Table 1081. ServiceRequest Operations
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ServiceReqInsert_Input |
Used to create the service request. |
ServiceReqUpdate_Input |
Used to update the service request. |
ServiceReqExecute_Input |
Used to create and update the service request. Also this is used to create and Update child objects such as Activities, Attachment, Solution, Service Request Agreement. |
ServiceReqQueryPage_Input |
Used to query the service request and its child objects such as Activities, Attachment, Solution, Service Request Agreement. |
ServiceReqInit_Input |
Used to get the default values for the service request. |
ServiceReqDelete_Input |
Used to delete the child objects such as Activities, Attachment, Solution, Service Request Agreement. |
Request Message Description: ServiceReqInsert_Input
For a description of this request message, see Table 1082.
Table 1082. Request Message Description: ServiceReqInsert_Input
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Abstract |
Abstract of the service request. |
Response Message Description: ServiceReqInsert_Input
For a description of this response message, see Table 1083.
Table 1083. Response Message Description: ServiceReqInsert_Input
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Id |
Returns the Row_Id of the service request. |
Mod_Id |
Returns the Mod_Id of the service request. |
Request Message Description: ServiceReqUpdate_Input
For a description of this request message, see Table 1084.
Table 1084. Request Message Description: ServiceReqUpdate_Input
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Id |
Row ID of the service request is required. |
Response Message Description: ServiceReqUpdate_Input
For a description of this response message, see Table 1085.
Table 1085. Response Message Description: ServiceReqUpdate_Input
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Id |
Returns the Row_Id of the service request. |
Mod_Id |
Returns the Mod_Id of the service request. |
Request Message Description: ServiceReqExecute_Input Request
For a description of this request message, see Table 1086.
Table 1086. Request Message Description: ServiceReqExecute_Input Request
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Service Request |
Id |
Row ID of the service request. |
Abstract |
Abstract of the service request is required. |
Activities |
Id |
Row ID of the Aactivity. |
Type |
Type is required. |
Description2 |
Description of the activity. |
Attachment |
Id |
Row ID of the attachment. |
ActivityId |
Activity ID of the attachment. In this case the Service Request ID. |
ActivityComments |
Comments for the attachment. |
ActivityFileAutoUpdFlg |
File Auto flag for the attachment. |
ActivityFileDeferFlg |
File Defer flag for the attachment. |
ActivityFileDockReqFlg |
File Dock Required flag for the attachment. |
ActivityFileDockStatFlg |
File Dock Status flag for the attachment. |
ActivityFileSrcType |
Type of the Attachment. Valid values are File or URL. |
ActivityFileSrcPath |
Location of the file or URL for the attachment. |
ActivityFileName |
File name for the attachment, in case of attachment type File. |
ActivityFileRev |
File Revision for the attachment, in case of attachment type File. |
ActivityFileSize |
File Size for the attachment, in case of attachment type File. |
ActivityFileExt |
File extension for the attachment, in case of attachment type File. |
ActivityFileBuffer |
Contents to be attached. |
ActivityFileBuffer |
Contents to be attached. |
Solution |
Id |
Row ID of the solution is required |
Name |
Name of the solution. |
Agreement |
Id |
Row ID of the agreement is required. |
AgreementName |
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Response Message Description: ServiceReqExecute_Input Request
For a description of this response message, see Table 1087.
Table 1087. Response Message Description: ServiceReqExecute_Input Request
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Id |
Returns the Row_Id of the service request. The child object's Row ID is also returned. |
Mod_Id |
Returns the Mod_Id of the service request. The child object's Mod_Id is also returned. |
Request Message Description: ServiceReqQueryPage_Input
For a description of this request message, see Table 1088.
Table 1088. Request Message Description: ServiceReqQueryPage_Input
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Id |
Row ID of the service request. |
Response Message Description: ServiceReqQueryPage_Input
For a description of this response message, see Table 1089.
Table 1089. Response Message Description: ServiceReqQueryPage_Input
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Service Request |
Returns all the information of the service request. |
Child Objects |
Returns all the child information for that service request. |
Request Message Description: ServiceReqInit_Input
For a description of this request message, see Table 1090.
Table 1090. Request Message Description: ServiceReqInit_Input
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Service Request |
Passes the service request attributes. |
Response Message Description: ServiceReqInit_Input
For a description of this response message, see Table 1091.
Table 1091. Response Message Description: ServiceReqInit_Input
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Service Request |
Returns default information of the service request. |
Request Message Description: ServiceReqDelete_Input
For a description of this request message, see Table 1092.
Table 1092. Request Message Description: ServiceReqDelete_Input
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Id |
Row ID of the service request. |
Id |
Row ID of the activity. |
Id |
Row ID of the attachment. |
Id |
Row ID of the solution. |
Id |
Row ID of the service request agreement. |
Response Message Description: ServiceReqDelete_Input
For a description of this response message, see Table 1093.
Table 1093. Response Message Description: ServiceReqDelete_Input
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Id |
Returns the Ro_ Id of the service request. Also returns the Row ID of the child object. |
Mod_Id |
Returns the Mod_Id of the service request. Also returns the Mod ID. |
ServiceRequest Application Interface
This topic describes the application objects called by this Web service. For more information on application implementation, refer to your application development documentation on Oracle Technology Network. Service Object (Business Service or Workflow)
For a description of the service objects for this Web service, see Table 1094.
Table 1094. ServiceRequest Service Object
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ServiceReq |
Business Service |
CSSEAIUIDataService |
Data Object (Integration Object)
For a description of data objects for this Web service, see Table 1095.
Table 1095. ServiceRequest Data Object
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ServiceReqIO |
Service Request (SelfService) |
Example Package for ServiceRequest
To view an example of messages for this Web service, navigate to the documentation library for Siebel Business Applications on Oracle Technology Network, and click the Related Files link next to the link for Siebel CRM Web Services Reference to access a zip file. Extract the files in the zip file. Request
See the following file to view the sample code: ...\ServiceRequest\ServiceRequest_request.xml
Response
See the following file to view the sample code: ...\ServiceReqWS\ServiceRequest_response.xml
Interface Description (WSDL) for ServiceRequest
To view the interface description for this Web service, navigate to the documentation library for Siebel Business Applications on Oracle Technology Network, and click the Related Files link next to the link for Siebel CRM Web Services Reference to access a zip file. Extract the files in the zip file. ...\ServiceRequest\ServiceRequest.wsdl
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