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Siebel Chat Guide > Customizing Siebel Chat >
Siebel Call Center and Siebel Chat-Related Applets
Some Siebel Call Center and Siebel Chat-related applets are configured in Siebel Tools, and called from a custom chat ActiveX control. The names of these applets, which are listed in Table 14 and called from the chat ActiveX control, must not be changed because they might not function correctly. NOTE: Active X controls are used only in the high-interactivity client.
Table 14. Siebel Call Center and Siebel Chat-Related Applets
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Chat UI Frequently Used Text Pick Applet |
Shows a list of frequently used text (FUT) templates to the agent. |
Chat Frequently Used Text |
Chat UI KB Visited Pick Applet |
Shows a list of the knowledge base items visited (by a customer requesting a chat) to the agent. |
Chat UI KB Visited |
Chat UI URL Library Pick Applet |
Shows a list of the available URLs to push to a customer during a chat. |
Chat UI URL Library |
Chat Web Projects Pick List Applet |
Shows a list of Oracle Contact On Demand projects to which a chat interaction can be routed. |
Chat Web Projects Pick List Applet |
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