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Siebel Chat Guide > Localizing Siebel Chat > Setting Up Siebel Chat for Languages Supported by Default by Oracle Contact On DemandSiebel Chat currently supports all languages supported by Siebel applications. For a complete list of languages supported by Siebel applications, see Siebel System Requirements and Supported Platforms on Oracle Technology Network. All Siebel Call Center-to-Oracle Contact On Demand language mappings are seeded for Siebel Chat. The Chat Language Mapping view in Siebel Call Center is used to map Oracle Contact On Demand language IDs to standard Siebel Call Center language code values. To set up Siebel Chat for languages supported by default by Oracle Contact On Demand, map the correct Oracle Contact On Demand language ID to the appropriate Siebel Call Center language code, as described in the following procedure. To set up default chat language mapping
Adding New Language Mappings in Siebel Call CenterTo add a new language mapping in Siebel Call Center (for example, if translating Siebel Chat to a new language), complete the steps in the following procedure. |
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