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Setting Up Siebel Chat for Languages Not Supported by Default by Oracle Contact On Demand

The following tasks must be carried out if setting up Siebel Chat for languages not supported by default by Oracle Contact On Demand:

1. Localize the unshipped language for Siebel Call Center, if necessary.

   For more information about adding an unshipped language to Siebel applications, see the topic about localizing an unshipped language in Siebel Global Deployment Guide.

2. Localize the Siebel Customer Chat UI in Oracle Contact On Demand. This involves the following subtasks:
   • Translate the resource file used by the Customer Chat UI
   • Add the new language mappings to the Oracle Contact On Demand language-locales table
3. Map the Oracle Contact On Demand Language ID to the appropriate Siebel applications language code.

For more information about each of these tasks and subtasks, see 556344.1 (Article ID) on My Oracle Support.