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Siebel Chat Guide > Overview of Siebel Chat > About Siebel ChatSiebel Chat is a customer contact channel whereby users in real-time can chat with, for example, a customer service representative (otherwise known as an agent) if they encounter a problem, with a view to troubleshooting that problem and solving that. Siebel Chat is a Web-based application for handling secure chat communications, including the following:
NOTE: The procedures in this guide assume that you do not use left-hand navigation. However, you can set up left-hand navigation. For more information about left-hand navigation and about implementing it, see Siebel Fundamentals for Siebel Open UI. No programming experience is required to set up and use Siebel Chat. However, basic Siebel application navigation knowledge is required to effectively use the Siebel Chat client. Some planning and information gathering are necessary to set up your Siebel Chat application and have it running quickly and smoothly. This guide includes information about how to:
This guide describes the features of Siebel Chat that are available to a contact center agent, and where relevant provides guidelines for supervisors and administrators. To learn more about setting up, administering, configuring, and supervising Siebel Chat, review Setting Up Siebel Chat and Managing Siebel Chat. In addition, refer to the following Oracle Contact On Demand documents on the Siebel Bookshelf:
Refer to the following Siebel server-side documents on the Siebel Bookshelf:
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