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Requesting a Duplicate Invoice in Siebel Communications (End User)
Occasionally, a customer might request a copy of an invoice. To request a duplicate invoice
- Navigate to the Invoices screen.
- From the Show drop-down list, select All External Invoices.
- In the Invoices list, drill down on the invoice number of the invoice.
- Click the Duplicate Request view tab.
- In the Duplicate Request list, add a record, and complete the necessary fields.
Some fields are described in the following table.
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Street Address |
Select the address to which to send the duplicate bill. The City, State, Zip, and Country fields are automatically populated when you select the address. |
Comments |
Type specific directions or descriptions about the duplication process. |
- To send the invoice to a different mailing address, complete the following steps:
- In the Duplicate Request list, select Duplicate Bill Request Detail from the drop-down list.
- In the Street Address field, select another address.
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