Siebel Consumer Goods Guide > Deductions and Claims >

About Claims

A claim occurs when a customer submits a bill to the manufacturer for spending related to an account promotion. The claim process is the reverse of the deduction process, where a customer does not pay the full amount of an invoice. With a claim, the customer requests payment, and usually offers documentation as to why the claim is valid.

Like deduction fund payments, claim payments are associated with fund allocations and deals.