Siebel Innovation Pack 2015: About Status Stage Behavior in Deduction Resolutions

Table 22 describes the behavior that occurs during the various status stages in the deduction resolution. The actions that are taken depend on both the resolution method and the status stage.

Table 22. Behavior For Status Stages in Deduction Resolutions
Resolution Method	Pending Amount	Submitted Amount	Paid Amount
Payment (by trade funds)	For the deduction, the Promotion field is updated with the amount of the record. For the deduction, the Remaining and Total Resolved fields are updated with the amount of the record. For the deal that is associated with the record that has a status of Pending, Requested, or Rejected, the Payments Pending field is updated with the amount of the record.	After the payment is approved, the end user manually changes the status of the record to Submitted. For the deal that is associated with the record, the Payments Pending field is decreased and the Payments Submitted field is increased by the amount of the record.	The back office updates the status of the record to Paid. (You can also manually change the status of the record to Paid.) For the deal that is associated with the record, the Payments Submitted field is decreased and the Payments Paid field is increased by the amount of the record. For the fund that is associated with the deal, the Payments field is updated. In the account promotion hierarchy containing the deal, the Actual Total Spend field is updated with the amount of the record. For more information about payments, see About Rolling Up Paid Payments.
Credit Memo	For the deduction, the Credit Memo field is updated with the amount of the record. For the deduction, the Remaining and Total Resolved fields are updated with the amount of the record. For the credit memo that is associated with the deduction where the status is Pending, Requested, or Rejected, the Payments Pending field is updated with the amount of the record.	The end user manually changes the status of the record to Submitted. For the credit memo that is associated with the record, the Payments Pending field is decreased and the Payments Submitted field is increased by the amount of the record.	The back office updates the status of the record to Paid. (You can also manually change the status of the record to Paid.) For the credit memo that is associated with the record, the Payments Submitted field is decreased and the Payments Paid field is increased by the amount of the record.
Chargeback	For the deduction, the Chargeback field is updated with the amount of the record. For the deduction, the Remaining and Total Resolved fields are updated with the amount of the record.	The end user manually changes the status of the record to Submitted.	The back office updates the status of the record to Paid. (You can also manually change the status of the record to Paid.)
Write-off	For the deduction, the Write Off field is updated with the amount of the record. For the deduction, the Remaining and Total Resolved fields are updated with the amount of the record.	The end user manually changes the status of the record to Submitted.	The back office updates the status of the record to Paid. (You can also manually change the status of the record to Paid.)

NOTE: When you void or cancel a record, the actions that were previously taken (as described in the preceding table) are reversed.

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