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Configuring Siebel Business Applications > Configuring the Customer Dashboard > Overview of the Customer DashboardThe Customer Dashboard is a feature that provides access to customer information, such as contact name and account number. It remains persistent as the user navigates through Siebel CRM. The Customer Dashboard is displayed as part of the Communications Panel in the Siebel client. For more information, see Siebel Fundamentals and Siebel CTI Administration Guide.
Object Types That the Customer Dashboard UsesTable 77 describes the object types that the Customer Dashboard uses. All object types use Persistent Customer Dashboard in the Name property except the Business Service Method object type. For example, the Customer Dashboard references the Persistent Customer Dashboard virtual business component. This business component references the Persistent Customer Dashboard business object. |
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