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Configuring Siebel Business Applications > Configuring Help > Overview of Configuring Help > Location of Help Files for an Employee or Partner ApplicationInternal employees of an enterprise use an employee application. Siebel Call Center and Siebel Sales are examples of an employee application. The location where you install Siebel CRM and the type of Siebel client determines the location of the help files. Location of Help Files in the Siebel Web ClientThe Siebel Web Client runs in a typical browser on a personal computer. It does not require Siebel Business Applications to be installed on the client computer. The browser connects through a Web server to the Siebel Server that runs business logic and accesses data from the Siebel Database. In this configuration, help files reside in the following location on the Siebel Server:
During the installation process, Siebel CRM configures your Web server so that the http://hostname/Siebel application name If the Help Identifier property of a screen references a URL in the Help Id object, then that URL is relative to the following directory: http://hostname/Siebel application name Example of Locating Help Files for the Siebel Web ClientIf you run Siebel Call Center on the Siebel Server, and if you request the help for the Accounts screen, then Siebel CRM might display the following page, for Siebel Call Center in U.S. English: http://siebsrvr/callcenter_enu/help/siebaccounts.htm In this situation, you can place the help files in any directory that you can reference from the following directory: http://hostname/Siebel_application_name
In this situation, you create Help Id objects that reference the Location of Help Files in the Siebel Developer Web Client and Siebel Mobile Web ClientThe Siebel Developer Web Client runs in a Web browser that provides direct connectivity to a database server. It requires that Siebel CRM software (Siebel Web Client) is installed on the client computer. It does not require a local database, Web server, or Siebel Server. Siebel CRM still requires the Siebel Server for certain functionality, such as Assignment Manager. The Siebel Mobile Web Client is a portable client that also runs in a Web browser. It is designed for local data access. It also requires that Siebel CRM software (Siebel Web Client) is installed on the client computer. However, the Mobile Web Client does not require connection to a server. It meets the needs of field professionals who do not possess continuous access to a network. The Siebel Mobile Web Client uses a local database on each remote computer. Periodically, the client must access the Siebel Server through a network connection to synchronize the data modifications that exist between the Siebel Database and the Siebel File System. The software installed on the client computer for the Siebel Developer Web Client and Siebel Mobile Web Client is identical except for the type of connectivity provided. The following installation directory on the Siebel client determines the location of the help files:
D:\sea\webclient\public\enu\help During the installation process, Siebel CRM configures the local Web server so that the If the Help Identifier property of a screen references a URL in the Help Id object, then that URL is relative to the following directory: Example of Locating Help Files for the Siebel Developer Web Client and Siebel Mobile Web ClientThe example to configure help files for the Siebel Developer Web Client and Siebel Mobile Web Client is the same as for the Siebel Web Client except you use http://localhost instead of http://hostname/Siebel_application_name. |
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