CCHENG

Casey Cheng / Call Center Manager

Siebel HTIM

HT Call Center Agent

Cheng handles service requests of all types such as emails, inbound calls and Web collaboration session requests. He also executes outbound call campaigns.

SLYBRAND

Sally Lybrand /Call Center Manager

Siebel HTIM

HT Call Center Manager

Lybrand's responsibilities for the day-to-day operations of a Call Center make her a regular user of Siebel Call Center Administration functions. She also uses the Siebel Analytics function to evaluate and manage agent performance.

VTAYLOR

Vic Taylor / Call Center Vice President

Siebel HTIM

HT Call Center Manager

Taylor is responsible for cost-effective service delivery while maintaining high customer satisfaction. He uses Siebel Analytics functions to evaluate call center performance and ROI and to make strategic decisions based on the analyses.

JARMSTRO

Joseph Armstrong / VP / General Manager

Siebel eCustomer

HT Customer Business

Joseph Armstrong works at Honeywell International, a customer of PCS Technologies and is the primary contact for sales and service issues. He uses the Siebel online self-service products to answer questions and gather information about PCS products Honeywell has bought or is considering buying.

MCARLSON

Mike Carlson /Director, IT Procurement

Siebel eCustomer

HT Customer Business

Carlson works at Marriott International, which is a Oracle customer. He uses the Siebel online self-service products to answer questions, find solutions to his problems, and gather information about the Siebel products Marriott International has bought or is considering buying. Mike is also a key decision maker for large revenue opportunity with Terry Smythe.

RUTAH

Robin Utah /Customer

Siebel eCustomer

HT Customer Consumer

Utah is a business to consumer customer of PCS Computing, who can self-service by ordering products and service online.

DCOLLINS

Dana Collins /Dispatcher

Siebel HTIM

HT Customer Business

Collins is responsible for dispatching customer issues out to the field engineers.

FROBERTS

Fred Roberts /Field Service Engineer

Siebel HTIM

HT Field Engineer

Roberts is a field service engineer working for Oracle's Service Team. He is responsible for carrying out field repairs and replacing defective parts. He is also a Handheld application user.

CWILSON

Chris Wilson /Field Service Engineer

Siebel HTIM

HT Field Service Engineer

Wilson is a field service engineer working for Oracle Service Team. He is responsible for carrying out field repairs and replacing defective parts. He is also a Handheld application user.

FSINGH

Felix Singh / Field Service Engineer

Siebel HTIM

HT Field Engineer

Singh is a field service engineer working for Oracle Service Team. He is responsible for carrying out field repairs and replacing defective parts.

SMURPHY

Seth Murphy /Field Service Vice President

Siebel HTIM

HT Field Service Vice President

Murphy manages all service operations.

STHOMAS

Scott Thomas /Field Service Engineer

Siebel HTIM

HT Field Service Engineer

Thomas is a field service engineer working for Oracle Service Team. He is responsible for carrying out field repairs and replacing defective parts.

PMILLER

Pat Miller /Marketing Vice President

Siebel Marketing

Marketing Executive

Miller uses Siebel Marketing and Marketing Resource Management to plan, manage and monitor the effectiveness of the organization's marketing activities.

MMAY

Marion May /Marketing Manager

Siebel Marketing

Marketing Executive

May uses Siebel Marketing to plan and execute marketing programs and campaigns.

CELLIS

Cory Ellis /Alliance Executive

Siebel Partner Manager

HT Partner Vice President

Ellis performs analysis of partner programs, products sold, partner pipeline, and other aspects of partner performance. He develops CHAMP initiatives and works with partners to jointly define objectives and uses Analytics to provide visibility into expected partner revenue.

CMAX

Chris Max / Alliance Marketing Manager

Siebel Partner Manager

HT Partner Manager

Max uses Siebel Partner Manager to manage relationships with consulting partners.

CMORRIS

Colby Morris /Alliance Manager

Siebel Partner Manager

HT Partner Manager

Morris uses Siebel Partner Manager to manage the relationships with the reseller partners he is responsible for. He drives marketing, sales and service through the partner organization, and assesses the overall performance of the partner organization.

OMANN

Owen Mann /Partner Operations Manager

Siebel HTIM PRM

HT Partner Agent - Partner

Mann has Delegated User Administration: partners can set up, modify and delete users' Delegated Product Catalog and administer complementary product offerings.

Opportunity Assignment: new opportunities get assigned to partner employees using Assignment Manager.

RMARLOW

Robin Marlow /Partner Sales Manager

Siebel HTIM PRM

HT Partner Agent - Partner

Marlow uses Siebel Partner Portal to work with Oracle and to improve the effectiveness of all interactions with her customers, whether for marketing, sales or service purposes.

SMEIZEN

Sandy Meizen /Partner Service Manager

Siebel HTIM PRM

HT Partner Agent - Partner

Meizen can collaborate on projects. Solutions access to knowledge base with FAQs, troubleshooting guides, instructions, and so on.

SREED

Shawne Reed /Partner Service Manager

Siebel HTIM PRM

HT Partner Manager - Partner

Reed performs campaign administration to set up campaigns and add contacts. He can also submit a fund request to support a campaign.

KWILSON

Kelly Wilson /Sales Representative

Siebel HTIM

HT Sales Representative

Wilson is a Sales Representative with Assigned Accounts.

MSTERN

Madison Stern /Sales Manager

Siebel HTIM

HT Sales Manager

Stern uses Siebel Sales to manage all personal and team Sales and Forecasting information. Also uses the Sales Handheld application.

NSACHS

Nancy Sachs / Sales Vice President

Siebel HTIM

HT Sales Vice President

Sachs uses Siebel Sales to manage personal, team, and organizational Sales and forecasting information. She also performs analysis on revenue pipelines and forecast.

TOLENIK

Todd Olenik / Sales Manager

Siebel HTIM

HT Sales Representative

Olenik is a Sales Manager. He reports to Nancy Sachs.

TSMYTHE

Terry Smythe / Sales Representative

Siebel HTIM

HT Sales Representative

Smythe uses Siebel Sales to manage all personal Sales and Forecast information. Also utilizes the Siebel Mobile and Sales Handheld applications.

WTAKUDA

Wasaka Takuda / Sales Representative

Siebel HTIM

HT Sales Representative

Takuda is a Sales Representative with Assigned Accounts. They report to Nancy Sachs.

AGRAHAM

Amy Graham / COOP Program Administrator

HTIM

COOP Program Administrator

Channel Operations Manager

ALIM

Arlene Lim / COOP Manager

HTIM

COOP Manager

Channel Partner Manager

JGORDON

Jon Gordon / COOP Partner User

HTIM PRM

COOP Partner User

Partner Marketing Manager

RCHANG

Rob Chang / COOP Specialist

HTIM

COOP Specialist

Channel Marketing Manager

AMARTIN

Andy Martin / Design Registration and SPA Administrator

HTIM

Design Reg Administrator

Design Reg Administrator, SPA Administrator

BRANCH

Bill Ranch / Distributor Sales Rep Branch

HTIM PRM

Design Reg Manager

Partner Sales Rep, SPA Manager

IADAMS

Irene Adams / Design Registration and SPA Approver

HTIM

Design Reg Manager

Design Reg Manager, SPA Manager

RMASON

Rick Mason / Distributor Sales Rep

HTIM PRM

Design Reg Individual

Partner Sales Rep, SPA Individual

BHESS

Brad Hess / Manager

Siebel eCustomer

Web Corporate User

Brad Hess is a customer at Lone Star Enterprises, Inc. Brad is responsible for communications and activity between Lone Star and PCS Equipment.

JJORDAN

Jack Jordan / Sales Mgr

Siebel HTIM

IM Sales Manager

Jack Jordan manages a territory of sales reps at PCS Equipment.

TNANCE

Tina Nance / Sales Rep

Siebel HTIM

IM Sales Manager

Tina Nance is responsible for customer relationships for PCS Equipment in Texas and throughout the south. Tina is a primary contact for customers when purchasing new equipment and services.

TMALONE

Tim Malone / Call Center Agent

Siebel HTIM

IM Call Center Agent

Tim Malone is a universal agent at PCS Equipment. Tim handles inbound communications from customers regarding equipment and services that PCS Equipment provides.

BROSS

Bonnie Ross / Service Dispatcher

Siebel HTIM

IM Field Service Dispatcher

Bonnie Ross is dispatches service activities to PCS Equipment field mechanics.

FRAINES

Frank Raines / Service VP

Siebel HTIM

IM Field Service Vice President

Fred Raines is VP of Service at PCS Equipment. Fred is responsible for all aspects of service delivery across the multiple channels that PCS provides in the call center and in the field.

LSUTTON

Larry Sutton / Service Engineer

Siebel HTIM

IM Field Service Engineer

Larry Sutton is a field mechanic for PCS Equipment. Larry provides field service repairs and preventive maintenance.

JPIERCE

Janet Pierce / Marketing VP

Siebel Marketing

IM Marketing Manager

Janet Pierce is responsible for driving company revenue with marketing plans and programs.

WMIMMS

William Mimms / Marketing Manager

Siebel Marketing

IM Marketing Manager

William Mimms is responsible for company branding, messaging and marketing at PCS Equipment.

GFALL

Gerald Fall / Alliance Account Mgr

Siebel Partner Manager

IM Partner Manager

Gerald Fall manages the partner relationship and monitors partner activity

MCAGEL

Megan Cagel / Partner - Partner Mgr

Siebel HTIM PRM Portal

IM Partner Manager Partner

Megan Cagel is the Channel Sales Manager for RCS Distributors. She sells PCS's Products.