Developing and Deploying Siebel Business Applications > Configuring Siebel Remote >

About Siebel Remote

Oracle's Siebel Remote allows a Siebel Mobile Web Client that typically operates remotely in a disconnected mode to perform synchronization, which is the process of a laptop, or other remote computer that is periodically disconnected from the network, connecting to a Siebel Server and exchanging updated data and files. Siebel Remote allows field personnel to share current information with members of virtual teams of other mobile and connected users across the organization.

A remote client can download a portion of the Siebel database and the Siebel File System to a laptop. The User can access their data locally without a connection to the Database Server, Siebel Server, or file system.

Figure 22 illustrates the main parts of Siebel Remote.

Figure 22. Main Parts of Siebel Remote

Between synchronization sessions, the Siebel Remote server prepares transactions that mobile and connected users apply to CRM data. Siebel Server components write the transactions to a separate directory for each mobile user. During the next synchronization session, Siebel CRM downloads transactions and items from the file system. Items from the file system include updated, published, or requested marketing literature, correspondence templates, and other types of file attachments.