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Overview: Siebel Enterprise Application Integration > Scenarios for Using Siebel EAI > Overview of Architecture for Siebel EAI > Scenarios for Data that is Accessed, Exported or ReplicatedThis topic describes scenarios where a business process requires access to specific data in order to accomplish a process goal. Export Customer Data to an External SystemIn this scenario, a change to contact information in the Siebel Database must be sent to an external mainframe system through IBM WebSphere MQ. Work you can perform in this situation can include:
Table 3 describes the requirements to export customer data from a Siebel application to an external system. Access a Company Catalog through ReplicationIn this scenario, salespeople must be provided access to a product catalog while they are on the road. Therefore, you import the catalog information into a Siebel application so that Siebel Remote can handle the mobile replication. Siebel Enterprise Integration Manager (EIM) imports this information. Table 4 describes the requirements to provide access to a company catalog through replication. Access Customer History Information Without ReplicationIn this scenario, a company is in the financial industry. Because a financial service institution is typically cautious when handling customer data, the company must provide access to data while replicating as few times as possible, if at all. However, the customer service agent must access the transaction history for your customer in order to provide the best service. This information is typically stored in Customer Information Files (CIF) on a mainframe computer. The Siebel Virtual Business Component (VBC) can handle this business requirement. A VBC abstracts external data and presents it to a Siebel application as part of the Siebel data model. Siebel business logic and user interface components process a VBC in the same way that they process a standard business component. Table 5 describes the requirements to integrate customer transaction history information into a Siebel application. Access to Java DataIn this scenario, a customer service Web application is written with JavaServer Pages (JSP). To pass this data into a Siebel application so that the account record is updated, you call Siebel Java Data Beans in the Siebel Object Interface. This way, a customer service representative can use the information from the Web application JSP while serving the customer. Table 6 describes the requirements to access Java data.
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