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Siebel Energy Guide > Billing in Siebel Energy > About Accessing or Updating Billing Information in Siebel EnergySiebel Energy allows end users to access the same invoice information through different views. By selecting one view or another, end users can find the information most relevant to them, according to the procedure they want to perform at that moment. Most views allow end users to record interactions with a customer and to update the customer's information. The functionality available to end users depends on the end user access rights. From these views, end users can access information about billing, such as the account balance, invoice history, payment history, and adjustment history. NOTE: The procedures described in this chapter contain the most frequently used method for performing each task, including the view to access, but other methods might exist. End-User Views
Time Zones in Date-Time FieldsThe search functions of the Billing Profile views include Start Date and End Date fields, which are used to search the billing information using date range criteria. In these fields, end users can select a date and time, and can also select the time zone. The Start Date and End Date fields of the Billing Profile screen are of UTC Date Time type, and send the values selected by users in UTC format (ISO Standard). The UTCCanonical user property, when set to Y, enables the feature that converts the date and time values to UTC format. |
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