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Siebel Field Service Guide > Service Activities > About Service Activities > Category FieldThe Category field for an activity in the Service Details view in the Activity Templates view of the Administration - Data screen determines the following information for the activity that is generated from the activity template: Child RecordsIf the value in the Category field is Field Engineer Activity, Repair Activity, Preventive Maintenance, or Other, then any child records for the activity in the activity template, such as records for activity steps or assignment skills, are created for the activity that is generated from the activity template. If the Category field is blank or a value other than the values listed in the previous paragraph, then no child records for the activity in the activity template are created for the activity that is generated from the activity template. Service Activity AssignmentThe values in the Category field and Employees field of an activity record determine the user assigned to the activity. Table 4 describes the determination of this assignment. |
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