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Part Locator Engine

The Part Locator Engine provides for semi-automated fulfillment of the line items in an order. This engine analyzes orders, locates products for each line item, and returns the located products (or substitute products). The user can manually allocate (or reserve) these products and generate the pick tickets.

For example, a customer service representative receives a service request that requires shipping a product. The representative creates an order, selects a line item in the order, and clicks Locate for the line item. Using the configuration parameters, the Part Locator Engine browses various inventory locations and provides sources for order fulfillment.

The Part Locator Engine follows the fulfillment process in Figure 19, and uses the same parameters for the fulfillment process. This engine, unlike the Fulfillment Engine, cannot run asynchronously. When you initiate a product search by clicking the Locate button, Siebel Field Service is unavailable for other operations.