Siebel Field Service Guide > Repairs > Process of Managing Repairs >

Creating Repair Records (End User)

You create a repair record so that you can recognize information about the repair of a defective product. This information includes orders, activities, and product movements that are associated with the repair.

This task is a step in Process of Managing Repairs.

To create a repair record

1. Navigate to the Repairs screen.
2. Create a new repair record, and complete the fields as appropriate.

   Some fields are described in the following table.

   Field	Comments
   Asset #	Select an asset number if the repair record applies to a serialized product.
   RMA #	Select an RMA number to associate a return material authorization with the repair record. For more information about creating return material authorizations, see Creating Orders for Repairs (End User).
   SR #	Select a number to associate a service request with the repair record.

3. If you want to associate a repair order for a third-party vendor with the repair record, then complete the following steps:
   1. Drill down on the Repair number (#) field for the repair record, and click the More Info view tab.
   2. In the Repair Vendor field, select the third-party vendor.
   3. In the RO Item number (#) field, select the repair order.

      For more information about creating repair orders, see Creating Orders for Repairs (End User).