Siebel Field Service Guide > Scheduling Using Oracle Real-Time Scheduler Version 2.1 > About Employee Administration >

Maintaining Employee Schedules and Exceptions

A business administrator associates a schedule (available and unavailable hours) with an employee in the Service Details view in the Employees view of the Administration - User screen.

A business administrator also maintains employee exception hours for the employee in the Employee Exception Hours view in the Employees view of the Administration - User screen. Employee Exception Hours with a Working flag unchecked and associated with an address are considered a Period Of Unavailability (PoUs) in Oracle Real-Time Scheduler 2.1. Employee Exception Hours with a Working flag unchecked and without an associated address are considered Leaves in Oracle Real-Time Scheduler 2.1. Employee Exception Hours with a Working flag checked are mapped as a new shift in Oracle Real-Time Scheduler 2.1.

In the Schedules view of the Administration - Service screen, you can define the schedules that appear in the Schedule field.

Any updates to schedules that are associated with an employee or to employee exceptions are updated in Oracle Real-Time Scheduler 2.1.