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Refreshing Activities

The Refresh Activity menu option is available in the lower applet of the Activity Schedule view.

When you book an appointment in the Siebel application, a corresponding activity is created in Oracle Real-Time Scheduler 2.1. This activity maps one-to-one to the activity in the Siebel application. The activity is continually optimized, and the planned start, planned end, owner, and status values of the activity keep changing until the stop is dispatched to a field service engineer.

The Refresh Activity menu option allows the customer service representative to get the latest activity details from Oracle Real-Time Scheduler 2.1 because the Siebel activity and the Oracle Real-Time Scheduler 2.1 activity are not synchronized at all times. Oracle Real-Time Scheduler 2.1 activity data is automatically synchronized with Siebel CRM only when the activity status in Oracle Real-Time Scheduler 2.1 is Dispatched or Cancelled.