Siebel Field Service Guide > Scheduling Using Oracle Real-Time Scheduler Version 2.1 > About Mobile Data Management >

Status Data Sent to Field Service Engineers

Status data that is sent to field service engineers includes the following data:

• Dispatched activities

  NOTE:  The Siebel Wireless application and Siebel Mobile connected application show all activities assigned to the field service engineer irrespective of the status value. Customers must set the appropriate filters to display only activities with the required status values.

• Dispatched periods of unavailability (POUs). Each POU reserves specific amounts of time from a shift for a specific reason.
• Dispatched breaks
• Created or updated shifts

In addition to dispatched data above, Queued For Dispatch status activities in Oracle Real-Time Scheduler 2.1 are also sent to Siebel Wireless applications and Siebel Mobile connected applications with status as Queued. Queued For Dispatch status in Oracle Real-Time Scheduler 2.1 is mapped to Queued status in Siebel Field Service.