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Process of Administering Schedules Using Siebel Field Service Integration to Oracle Real-Time Scheduler 1.0

The following list shows the tasks that business administrators typically perform to administer Siebel Field Service Integration to Oracle Real-Time Scheduler 1.0. Your company might follow a different process according to its business requirements.

Business administration tasks for this integration are divided between the Siebel application and Oracle Real-Time Scheduler 1.0. You manage the minimum data that the Siebel application requires for a successful integration (such as basic employee information, address information, and basic schedule information) from the Siebel application. You manage all business administration processes that are specific to Oracle Real-Time Scheduler 1.0 from Oracle Real-Time Scheduler 1.0 clients.

To administer Siebel Field Service Integration to Oracle Real-Time Scheduler 1.0, business administrators perform the following tasks:

• Creating Schedules and Related Entities
• Administering Service Regions
• Administering Addresses
• Managing Activity Skills for Skills-Based Assignments