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Siebel Field Service Guide > Scheduling Using Siebel Scheduler > Process of Managing Schedules Using Siebel Scheduler > Canceling Appointments for Activities (End User)To cancel an appointment, set the service region, and make sure the activity is not repeating and that the range indicated by the Planned Start and Planned End fields is not in the Glued period. If the Cancel Appt request is successful, then the fields for the activity do not change except for the Status field. This field is set to Cancelled. The choice of sending the Cancel Appt request to the ABS or the Optimizer depends on the following conditions:
This topic contains the following related information: This task is a step of Process of Managing Schedules Using Siebel Scheduler. Canceling Appointments from the Activities screenYou can cancel an activity appointment from the Activities screen. To cancel an activity appointment from the Activities screen
Canceling Appointments from the Service ScreenYou can cancel an activity appointment from the Service screen. To cancel an activity appointment from the Service screen
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