Bookshelf Home | Contents | Index | PDF |
Siebel Field Service Guide > Service Requests and Solutions > Process of Managing Service Requests > Resolving Service Requests (End User)Complete the tasks in this topic to resolve service requests. This topic contains the following related information:
This task is a step in Process of Managing Service Requests. Recording Resolutions for Activities in Service RequestsAfter you complete and resolve an activity in a service request, you can record this resolution in a service request. To record a resolution for an activity in a service request
Closing Service RequestsAfter you complete all of the work associated with a service request, you can close the service request. NOTE: After closing a service request, the record is read-only. You must change the status of a service request back to Open before you can change the record.
Conducting Customer Satisfaction SurveysAfter you close a service request, you can record (in a customer satisfaction survey) customer responses to questions about the effectiveness of service. These responses determine a customer satisfaction score. To conduct a customer satisfaction survey for a service request |
Siebel Field Service Guide | Copyright © 2015, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |