Accessing the Communications Panel

You can access the communications panel by clicking the Communications icon on the menu toolbar (shown in Figure 3-3) of the Siebel Open UI Client. For more information about the menu toolbar, see "About the Menu Toolbar".

The communications panel (shown in Figure 3-6) contains a header area, the communications toolbar, the customer dashboard, and the chat panel. Your communications panel might not contain all of these elements, depending on your deployment the Siebel Open UI Client. For more information about the communications panel and the communications toolbar, see Siebel CTI Administration Guide. For more information about the chat panel and the customer dashboard see Siebel Chat Guide.

The communications panel can appear in a docked position or as a floating pane in the Siebel Open UI Client. You can dock and undock it by clicking the dock icon. When the communications panel is floating, you can dragged it anywhere within the confines the main Siebel Open UI Client area.

You can control the size of the communications panel by clicking the Show More and Show Less icons. You can close the communications panel by clicking the Close (X) icon.

Figure 3-6 Example of the Communications Panel