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Synchronization Timeout Parameters

The following parameters control the timeouts for the synchronization process:

• Direct Server Synchronization timeout parameters are stored in the .cfg file and include:

  IIS Timeout—This is the length of idle time between communications from a handheld device to the server, before a timeout occurs.

  OM Timeout—An OM (object manager) timeout is triggered by an idle timeout on the server or any loss of communication with the OM for the defined period.

  For more information about changing these timeout settings, see To change the IIS timeout value and To change the OM timeout value.

To change the IIS timeout value

1. Open IIS.
2. Go to Default Web Site, right click, and open Properties.
3. Change the value for the Connection Timeout setting.

   The default value for Connection Timeout is 900000 milliseconds, or 15 minutes.

   NOTE:  This parameter only applies to synchronizations using Direct Server Sync.

To change the OM timeout value

1. Open the .cfg file for your handheld device.
2. Under the Siebel section, change the entry for SrvrTimeOutInterval.

   The default value for SrvrTimeOutInterval is 600000 milliseconds, or 10 minutes.

   NOTE:  This parameter only applies to synchronizations using Direct Server Sync.