Table 42. Product Issue Status for Safety System Integration
|
|
Status Bar and Color Code |
Open |
The product issue has been created and is ready to be reviewed or submitted to the third-party safety system. |
The status bar is yellow and set to 25% complete. |
Review Complete |
The product issue has been reviewed by the call center agent or the quality manager. The Status field updates to Review Complete when the user clicks the Review Complete button. |
The status bar is orange and set to 50% complete. |
Closed |
The product issue has been resolved and closed. The Status field updates to Closed when the user clicks the Close button. You can set to Closed a product issue that has a status of Open, Review Complete, Submitted, Rejected, or Reopened. |
The status bar is green and set to 100% complete. |
Reopened |
This value is automatically populated when the product issue has been reopened by the user. A product issue that has a status of Closed can be reopened. |
The status bar is yellow and set to 25% complete. |
Pending |
The Status field for the product issue is automatically updated to Pending when the product issue has been written to the Java Message Service (JMS) queue, and it is pending acceptance by the safety system. |
The status bar is green and set to 75% complete. |
Submitted |
This value is automatically populated when the product issue has been successfully delivered to the safety system from the Java Message Service (JMS) queue and has been accepted as a case by the safety system. The AE Case ID and Safety System Received Date fields in Siebel Medical are populated by the safety system. |
The status bar is green and set to 75% complete. |
Failed |
This value is automatically populated when writing to the JMS queue fails. |
The status bar is orange and set to 50% complete. |
Rejected |
This value is automatically populated when the safety system has rejected the product issue. |
The status bar is red and set to 100% complete. |