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Configuring Signature Control Modes

This section outlines the required configuration steps for different signature control modes. For additional information about the modes available, see About Loading Signature Control.

Configuring Mode 1 Signature Control

This topic contains information about configuring signature control for mode 1. When the instructions in this section are applied to a messaging plan, the specified signature message will be displayed when the representative clicks Sign.

To configure mode 1 signature control

1. Navigate to the Administration - Document screen, then the Literature view.
2. Load the signature message in view.

   For more information, Loading Content for Personalized Content Delivery Usage.

3. Set the value of field SubType to Signature Capable.

   For more information, see Signature Capable Messages.

4. Navigate to the Messaging Plans screen, then the Messaging Plan List view.
5. Click the name of the messaging plan to which you want to associate the signature message.
6. Click the Signature Asset tab.
7. Click the New button and associate a signature message with the messaging plan.

Configuring Mode 2 Signature Control

This topic contains information about configuring signature control for mode 2. When the instructions in this section are applied to a messaging plan, the specified signature message will be embedded in the message that is being played at that moment.

To configure mode 2 signature control

1. Navigate to the Administration - Document screen, then the Literature view.
2. Load the signature message in view.
3. For more information, see Loading Content for Personalized Content Delivery Usage.
4. Set the value of field SubType to Signature Capable.

   For more information, see Signature Capable Messages.

5. Navigate to the Messaging Plans screen, then the Messaging Plan List view.
6. Either create a new messaging plan or update an existing messaging plan.

   For more information, see Creating Messaging Plans and Creating Messaging Plans.

7. While creating or updating a messaging plan, add the signature message to the plan as a presentation item.