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Deleting a Sample Row

A representative can delete a sample in signature component. For example, if the representative is speaking with Dr. A and discovers that the sample is not of use, the sample row can be deleted.

To delete the sample row in the signature component

1. Navigate to the Activities screen, then the Contact Call Detail screen.

   Alternatively, navigate to the Activities screen, then the Accounts Contact Call detail screen

2. Select a sample from Samples Dropped.
3. Click Detail to open the PCD Viewer.

   The PCD viewer auto-loads the optimal set of messaging plans for each customer interaction.

4. Click Sign from the PCD Viewer toolbar.
5. To delete a sample, select it first and then delete it.
6. Save the changes.