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Siebel Loyalty Administration Guide > Setting Up Siebel Loyalty Redemptions > About Electronic VouchersElectronic vouchers can be issued to customers and used by them to obtain redemption products. For information about creating vouchers, see Creating Vouchers for Loyalty Members. When Are Vouchers Issued?Siebel Loyalty issues a voucher for a redemption transaction based on the product type being redeemed. It issues a voucher in the following cases:
The expiry date of the voucher is determined by the voucher expiry date that is set up when the voucher product is created. For more information about creating voucher products, see Creating Vouchers for Loyalty Members. Difference Between Vouchers for Flight and Nonflight RedemptionsVouchers are used differently for flight and nonflight redemptions:
Partner Payment for Redemption VouchersPartners need to receive payment for the products or services used by the members of the loyalty program during redemption. Partners submit redemption transactions and send invoices for payment by the loyalty program. Depending on the partnership agreement, redemption vouchers can be immediately validated, used and paid, as is the case with airline redemption. In this case, the Loyalty operation does not wait for the member to fly on the partner airline, but pays the partner when issuing the redemption ticket, through the bank settlement plan of the International Air Transport Association (IATA). Some airlines follow a different business practice. The electronic vouchers are used at the time of lifting the first coupon in the ticket instead of the time of ticket issue. An issued voucher that is used, cannot be expired for revenue recognition, and attains the Invoiced status when a partner payable is created against the voucher. Voucher Status ValidationYou can validate the voucher status at the time of redemption with the LOY Voucher Service business service, using the VoucherValidityCheck method. This method validates the voucher using input parameters on the membership number, Partner Id, voucher number, and activity date. It determines whether the voucher validation is successful or not. For more information on this business service and method, see Siebel CRM Web Services Reference. Redemption Voucher StatusThe redemption voucher undergoes the following status during the voucher's life cycle, for nonflight redemption:
Voucher Revenue RecognitionIn the Redemption Voucher model described in Process of Setting Up Nonflight Redemptions, the member uses the voucher as a form of payment to obtain a redemption product. Every voucher has an expiry date. The member needs to use the voucher to obtain the redemption product or service prior to the expiry date. Siebel Loyalty validates each used voucher by checking the date of activity against the expiry date of the voucher. If the date of the activity occurs after the voucher expiry date, then the loyalty program rejects the voucher. Occasionally, the information for a voucher used before its expiration date is not sent to Siebel Loyalty until after the expiration date has passed. To handle such occurrences, Siebel Loyalty creates an additional time window for the voucher to completely expire, and to recognize revenue against the voucher. This time window is the amount of time after a voucher's expiration date when it can still be used. At the end of this time period, if the voucher is not yet used, then the voucher's status is changed to Expired, and the revenue is recognized. |
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